General Manager | Events & Incentives

Globetrotter; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Annual bonus

Travel opportunities

Leadership of Melbourne business

Culture and impact

Job summary

The Incentive Lab in Melbourne is seeking a Head to lead the Incentives & Events division, taking ownership of leadership, commercial performance and growth of this dynamic unit. Based in Melbourne, you will drive profit, nurture partnerships and oversee strategy, operations and client delivery.

You will manage a high-performing team, develop client relationships, pursue new business, and ensure delivery excellence across programs and events, shaping the future of our Melbourne operation.

Qualifications

• Minimum of 5 years' experience within the MICE sector.
• Experience leading and motivating teams.
• Strong commercial acumen and financial management skills.
• Excellent stakeholder engagement and presentation skills.
• Demonstrated success in business development and client retention.
• Collaborative, solutions-focused approach.
• Keen organisational and project management capabilities.

Responsibilities

• Lead, mentor and develop a high-performing team within the Incentives & Events division.
• Drive operational excellence.
• Own the division's P&L and be accountable for meeting revenue, margin and profit targets.
• Build and maintain senior client relationships and partnerships.
• Identify and secure new business opportunities and convert leads into growth.
• Manage proposals, tenders and client presentations.
• Develop strategic solutions delivering outstanding client outcomes.
• Oversee project delivery, timelines and resource planning for incentives and events.
• Champion the culture, values and service excellence.

Skills

Team leadership

Stakeholder engagement

Business development

Financial management

Organisation & PM

Collaboration

Problem solving

Job description

The Incentive Lab (part of the Globetrotter family) is seeking a Head of The Incentive Lab to join us on a full-time basis, taking ownership of the leadership, commercial performance and growth of our Incentives & Events division based in Melbourne.

This role's oversight spans team leadership, client relationship management, business development and operational delivery. The position combines strategic planning with hands-on, day-to-day ownership of client partnerships, team development and commercial outcomes, working to drive profitable growth across the business.

Duties & responsibilities

• Lead, mentor and develop a high-performing team within the Incentives & Events division
• Drive operational excellence
• Own the division's P&L and be accountable for meeting agreed revenue, margin and profit targets
• Build and maintain senior client relationships, strengthening key client and supplier partnerships
• Identify and secure new business opportunities, proactively converting leads into growth
• Manage proposals, tenders and client presentations
• Develop strategic solutions that deliver outstanding client outcomes
• Oversee project delivery, timelines and resource planning for incentive programmes and events
• Champion the culture, values and commitment to service excellence across the team

Qualifications & capabilities

• Minimum of 5 years' experience within the MICE sector
• Previous experience leading and motivating teams
• Strong commercial acumen and financial management skills
• Excellent stakeholder engagement and presentation skills
• Demonstrated success in business development and client retention
• A collaborative, solutions-focused approach
• Keen organisational and project management capabilities

What we offer

• An annual performance-based bonus
• Opportunities to travel as part of the role
• The chance to lead an established and respected Melbourne business with a portfolio of exciting corporate clients
• A values-driven culture built on integrity, innovation and relationships, alongside a passionate team
• Significant scope to influence growth and make a meaningful impact on the future of the business

About us

At The Incentive Lab, we create incentive travel, events and reward programs that drive exceptional business outcomes. Part of the Globetrotter family, we're known for delivering extraordinary experiences, building lasting client relationships, and fostering a culture where people thrive. We're growing, and we need an experienced leader to drive our Melbourne operation forward.