General Manager

CROSS Recruit; Rockhampton Regional; On-site; AUD 150,000 - 210,000; Full time

Job summary

The General Manager role at CROSS Recruit is a senior leadership position based in Rockhampton, Australia, responsible for translating strategy into practical plans and driving performance across the Firm.

You will oversee governance, risk, financial management, people, change projects, technology, business development and continuous improvement to support sustainable growth. Strong communication with Partners and stakeholders is essential.

Qualifications

• Demonstrated general management experience in a professional services environment.
• Strong commercial and financial acumen is essential.
• Experience across multiple business functions with governance, risk, compliance.
• Proven leadership of people, projects and organisational change.
• Excellent communication and stakeholder management skills.
• Strong strategic planning and problem-solving abilities.
• A practical, solutions-focused approach with high professionalism and confidentiality.
• A tertiary qualification in business, management, HR, law or related discipline is highly regarded.

Responsibilities

• Provide strategic and operational leadership across the Firm.
• Oversee governance, risk and compliance.
• Manage financial and commercial performance.
• Lead people, culture and Firm development initiatives.
• Drive technology and practice management system implementations.
• Lead projects and organisational change.
• Oversee business development and marketing activities.
• Ensure systems, processes and continuous improvement across the Firm.

Skills

General management

Commercial acumen

Governance & risk

People leadership

Projects & change

Stakeholder management

Strategic planning

Problem solving

Discretion & confidentiality

Continuous improvement

Education

Business/Management/HR/Law degree

Job description

An established professional services Firm in Rockhampton is seeking a General Manager to provide strategic and operational leadership across the business.

This is a broad senior role with responsibility for driving performance, supporting Firm growth and ensuring the business operates effectively, efficiently and sustainably.

The Opportunity

Working closely with senior leadership, you will provide oversight across:

Business strategy and operational performance

Governance, risk and compliance

Financial and commercial management

People, culture and Firm development

Technology and practice management system implementation

Projects and organisational change

Business development and marketing

Systems, processes and continuous improvement

You will be responsible for translating strategic priorities into practical plans, driving accountability and identifying opportunities to improve the way the Firm operates.

About You

We are looking for a confident and commercially minded leader who can operate comfortably at both a strategic and operational level.

You will ideally bring:

Demonstrated general management experience, preferably in professional services

Strong commercial and financial acumen

Experience across multiple business functions

Strong governance, risk and compliance capability

Experience leading people, projects and organisational change

Excellent communication and stakeholder management skills

Strong strategic planning and problem-solving skills

A practical, solutions-focused approach

High levels of professionalism, discretion and confidentiality

A genuine commitment to continuous improvement

A tertiary qualification in business, management, HR, law or a related discipline will be highly regarded.

What You'll Bring

You’ll be strategic but practical, commercially aware, people focused and comfortable taking ownership.

You’ll be someone who builds strong relationships, communicates confidently, challenges constructively and turns ideas into measurable outcomes.

Why Join?

This is an opportunity to step into a genuine general management position where you can:

Influence strategic direction

Lead meaningful business improvement

Shape Firm performance and capability

Work closely with Partners

Make a visible contribution to an established Firm

The position is based in Rockhampton.

Rockhampton sits at the gateway to Central Queensland, close to Yeppoon and the Capricorn Coast's beaches, with the Great Barrier Reef and Keppel Islands within easy reach. It's a region with a genuinely diverse economy across agribusiness, resources, construction, education and renewables, backed by a significant infrastructure pipeline over the coming years. For someone weighing up a move, that means real career opportunity without the cost of living or commute times that come with a capital city, alongside a lifestyle built around outdoor living, established schools, and a tight knit business community.