General Manager

Umenco; Melbourne; On-site; AUD 230,000 - 290,000; Full time

Job summary

UMENCO seeks a General Manager to lead operations across multiple stores and the head office, owning the P&L and shaping the business's strategic direction with the founders. The role balances strategic leadership with hands-on execution to drive growth and performance.

A core focus is building a high-performing team, embedding people, systems and processes to support a growing multi-site operation, and delivering new store openings with data-driven decision making.

Qualifications

• Senior leadership experience in multi-site retail or service environments.
• Proven track record of P&L ownership and commercial performance.
• Ability to develop people and scalable infrastructure.

Responsibilities

• Own day-to-day operations and translate strategy into commercial results across locations.
• Lead the P&L, drive performance, and oversee store openings.
• Build a high-performing team and embed systems and processes for growth.
• Use data and technology to inform decision‑making and improve outcomes.

Skills

P&L management

Store leadership

Strategic planning

Operational excellence

Team development

Education

Bachelor's degree in business or related field

Tools

Retail analytics tools

Job description

UMENCO is seeking a General Manager for a contemporary retail destination, who are championing circular fashion through a considered approach to retail.

As the business enters its next phase of growth, they are seeking an experienced General Manager to lead its operations and shape the businesses future direction. Reporting to and partnering closely with the founders, the General Manager will take ownership of the day-to-day running of the business, translating strategic objectives into commercial performance across all locations. With responsibility for the P&L, business operations and overall performance across both the resale and retail functions, this role will balance strategic leadership with a hands‑on approach, ensuring the business is positioned for sustainable growth.

A key focus will be building and leading a high‑performing team across Head Office and stores, developing the leadership capability of Store Managers and embedding the people, systems and processes required to support a growing multi‑site business. The General Manager will establish consistent standards across customer experience, resale operations and store execution, drive operational excellence and oversee the successful delivery of new store openings, while using data and technology to inform decision‑making and improve business outcomes.

The ideal talent will bring significant senior leadership experience within a multi‑site retail or service‑led environment, with a proven track record of P&L ownership, commercial performance and leading teams through growth. Commercially astute and operationally hands‑on, they will be confident building scalable infrastructure, developing people and driving accountability across a business. A genuine interest in contemporary fashion, resale and the evolving circular retail landscape will be essential, alongside the ambition to make a meaningful impact on an established Australian business with considerable opportunity for future growth.