Gaming Manager

Australian Venue Co; City of Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Salary + Super

Venue discounts

Career development

Ownership of gaming ops

Leadership support

Job summary

Australian Venue Co. is seeking an experienced Gaming Manager to lead the gaming operations across its Queensland venues. You will own the day-to-day gaming room performance and work closely with the Venue Manager to deliver strong commercial results and exceptional guest experiences.

Responsibilities include driving revenue, managing KPIs, and ensuring compliance with Queensland gaming legislation, while mentoring gaming team members and supporting promotions and guest engagement initiatives.

Qualifications

• Experience leading gaming operations across a venue or multiple venues.
• Strong track record of driving gaming revenue and achieving KPIs.
• Thorough knowledge of Queensland gaming compliance and responsible gambling requirements.
• Proven ability to recruit, coach and develop gaming team members.
• Excellent communication, organisation and customer-service skills.

Responsibilities

• Lead daily gaming operations and maintain a strong floor presence.
• Drive gaming revenue, performance and KPIs.
• Review results and identify opportunities to improve performance.
• Support gaming promotions and customer engagement initiatives.
• Ensure compliance with Queensland gaming laws and responsible gambling requirements.
• Maintain harm-minimisation and self-exclusion procedures.
• Manage audits, cash controls and reporting.
• Recruit, train and develop gaming staff.
• Collaborate with Venue Manager and leadership team.
• Deliver a welcoming and responsible guest experience.

Skills

Gaming management

Revenue & KPI management

Compliance & regulatory

Team leadership

Communication

Job description

Australian Venue Co. is looking for experienced Gaming Managers to join our teams across Queensland.

We currently have opportunities at:

Taigum Tavern | Inala Hotel | Jindalee Hotel | Salisbury Hotel | Springlake Hotel | Mihi Tavern

As Gaming Manager you will take ownership of gaming operations within venue, working closely with the Venue Manager to deliver strong commercial results, excellent guest experiences and consistently high compliance standards.

What's on offer?

• Competitive salary + Super
• Discounts across 260+ venues in Australia and New Zealand
• Genuine investment in your development and career progression
• The opportunity to take ownership of gaming operations within an established venue
• Support from experienced venue and operational leadership teams

About the role

As Gaming Manager, you'll be responsible for the day-to-day operation and performance of the gaming room at your venue.

Your responsibilities will include:

• Leading daily gaming operations and maintaining a strong floor presence
• Driving gaming revenue, performance and agreed KPIs
• Reviewing results and identifying opportunities to improve performance
• Supporting gaming promotions and customer engagement initiatives
• Ensuring compliance with Queensland gaming legislation and responsible gambling requirements
• Maintaining harm-minimisation and self-exclusion procedures
• Managing operational audits, cash controls and reporting
• Recruiting, training, coaching and developing gaming team members
• Working closely with the Venue Manager and broader leadership team
• Delivering a welcoming and responsible experience for every guest

About you

You'll ideally bring:

• Previous experience as a Gaming Manager, Gaming Supervisor or senior gaming team member
• Strong commercial understanding of gaming performance and KPIs
• Sound knowledge of Queensland gaming compliance and responsible gambling requirements
• Proven ability to lead, coach and develop a team
• Strong communication, organisation and customer-service skills
• A hands-on leadership style
• Flexibility to work peak trading periods, including evenings and weekends
• Current Queensland RSA and RSG certificates
• Current RMLV and Approved Manager approval, or willingness to obtain them
• A current Gaming Nominee licence, or eligibility and willingness to obtain it
• Customer Liaison Officer experience is desirable but not essential

If you're an experienced gaming professional ready to take ownership of a gaming operation and build your career with Australian Venue Co., we'd love to hear from you.

Australian Venue Co. values diversity and is committed to creating an inclusive workplace where everyone feels welcome.

Australian Venue Co. is a food and beverage-led hospitality group that operates over 200 venues across Australia. AVC prides itself on creating exceptional customer experiences, offering exciting hospitality career pathways and tailoring every venue to its local community. AVC is best known for landmark Australian pubs such as the Regatta Hotel, The Espy, Duke of Wellington, Imperial Hotel & more.

Australian Venue Co. is a food and beverage-led hospitality group that operates over 200 venues across Australia. AVC prides itself on creating exceptional customer experiences, offering exciting hospitality career pathways and tailoring every venue to its local community. AVC is best known for landmark Australian pubs such as the Regatta Hotel, The Espy, Duke of Wellington, Imperial Hotel & more.

Perks and benefits Staff Perks & Discounts Career Development & Progression Work for a renowned Australian hospitality company Mobility opportunities Employee Assistance Program Accredited Training Opportunities