Gaming Attendant

Panthers Penrith; Penrith; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Staff discounts

Free on-shift beverages

Free onsite parking

Wellbeing leave

Purchased annual leave

Job summary

Panthers Penrith is seeking a Gaming Attendant to deliver standout service in a fast-paced Gaming environment. You will connect with members and guests, provide food and beverage service, handle cash transactions, and maintain the gaming area with a focus on accuracy and efficiency.

Availability to work various shifts Thursday through Sunday, including day and night, and a strong emphasis on exceptional customer service and team collaboration. RSA/RCG certifications are required.

Qualifications

• RSA and RCG certifications required.
• Excellent written and verbal communication.
• Passion for delivering exceptional customer service with attention to detail.

Responsibilities

• Deliver exceptional customer service to members and guests.
• Provide food and beverage service within designated timeframes.
• Handle cash transactions, including TAB and KENO.
• Maintain cleanliness and presentation of the gaming area.
• Ensure all financial transactions with patrons are conducted accurately and efficiently.
• Address minor service and maintenance needs of gaming machines.
• Promote and upsell Panthers Memberships.

Skills

Customer service

Cash handling

Communication

Teamwork

Attention to detail

Job description

Bring the energy. Create the experience. Make every interaction count.

If you thrive on connecting with people, creating memorable moments and delivering exceptional service in a fast-paced environment, Panthers Penrith wants you on our Gaming team!

About the opportunity

As a Gaming Attendant, you’ll be at the heart of the Panthers experience; connecting with members and guests, delivering standout service, responding promptly to pages, and providing food and beverage service across our fast-paced Gaming environment. You’ll bring energy to every interaction and help create the welcoming, memorable experiences Panthers is known for.

As a Gaming Attendant, you will:

• Deliver exceptional customer service to members and guests
• Provide food and beverage service within designated timeframes
• Handle cash transactions, including TAB and KENO
• Maintain cleanliness and presentation of the gaming area
• Ensure all financial transactions with patrons are conducted accurately and efficiently
• Address minor service and maintenance needs of gaming machines
• Promote and upsell the advantages Panthers Memberships

About you

• Current RSA and RCG certifications
• Excellent written and verbal communication skill
• A passion for delivering exceptional customer service, with strong attention to detail and a solutions-focused approach.
• Confidence in accurate cash handling
• Enjoy working collaboratively in a team setting
• Ability to work on your feet for long periods and at times, within a smoking environment
• Outstanding presentation and grooming
• Experience in customer service in similar role is highly regarded
• Availability to work various shifts during operational hours, including but not limited to Thursday through Sunday, both day and night

As part of the Panthers team, you'll enjoy:

• 40% discount at all Panthers-owned food outlets and free post-mix while on shift
• 20% discount on Panthers merchandise and the pride of being part of a Premiership-winning team
• Enjoy exclusive offers and discounts with a range of accommodation, retail, dining and entertainment providers
• Reward and recognition programs that celebrate outstanding contributions
• Wellbeing Leave and Purchased Annual Leave for eligible PT & FT employees to enjoy greater work-life flexibility
• Staff social events and opportunities to connect with your teammates
• Free onsite parking

About Us

Panthers Penrith Leagues Club sits proudly in the middle of what has become the impressive and expansive Panthers Precinct. Our club boasts 11 restaurants, 6 bars and 12 meeting, event and function rooms and adrenalin activities. Panthers is a not-for-profit organisation, heavily focused on our members, their guests and our community. While Panthers has grown exponentially over the years, our priority has always remained to provide an exceptional customer experience and to become a leading contributor of spirit, support and opportunity within the Penrith community.