Gaming Attendant Part Time / Casual

Panthers Group; Penrith; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

40% discount at Panthers-owned foodOut

20% discount on Panthers merchandise

Accommodation offers and partner deals

Wellbeing leave

Annual leave purchasing for eligiblePT

Staff social events

Free onsite parking

Job summary

Panthers Penrith Leagues Club is seeking a friendly Gaming Attendant to join our fast-paced gaming environment. You will connect with members and guests, deliver food and beverage service, handle cash transactions, and help create the welcoming Panthers experience.

Ideal candidates have RSA and RCG certifications, strong communication skills, and a passion for exceptional service. Availability for shifts from Thursday to Sunday, including day and night, is required, with opportunities for both

Qualifications

• RSA and RCG certifications held.
• Excellent spoken and written communication.
• Passion for delivering exceptional customer service.
• Confident cash handling.
• Able to work collaboratively in a team.
• Comfortable in a smoking environment.
• Presentable appearance and grooming.
• Experience in customer service preferred.
• Availability for shifts Thursday–Sunday, including day and night.

Responsibilities

• Deliver exceptional customer service to members and guests.
• Provide food and beverage service within designated timeframes.
• Handle cash transactions, including TAB and KENO.
• Maintain cleanliness and presentation of the gaming area.
• Ensure all financial transactions with patrons are conducted accurately and efficiently.
• Address minor service and maintenance needs of gaming machines.
• Promote and upsell Panthers Memberships.

Skills

RSA certification

RCG certification

Customer service

Cash handling

Team collaboration

Communication

Attention to detail

Job description

Bring the energy. Create the experience. Make every interaction count.

If you thrive on connecting with people, creating memorable moments and delivering exceptional service in a fast-paced environment, Panthers Penrith wants you on our Gaming team!

About The Opportunity

As a Gaming Attendant, you’ll be at the heart of the Panthers experience; connecting with members and guests, delivering standout service, responding promptly to pages, and providing food and beverage service across our fast-paced Gaming environment. You’ll bring energy to every interaction and help create the welcoming, memorable experiences Panthers is known for.

As a Gaming Attendant, You Will

• Deliver exceptional customer service to members and guests
• Provide food and beverage service within designated timeframes
• Handle cash transactions, including TAB and KENO
• Maintain cleanliness and presentation of the gaming area
• Ensure all financial transactions with patrons are conducted accurately and efficiently
• Address minor service and maintenance needs of gaming machines
• Promote and upsell the advantages Panthers Memberships

About You

• Current RSA and RCG certifications
• Excellent written and verbal communication skill
• A passion for delivering exceptional customer service, with strong attention to detail and a solutions-focused approach.
• Confidence in accurate cash handling
• Enjoy working collaboratively in a team setting
• Ability to work on your feet for long periods and at times, within a smoking environment
• Outstanding presentation and grooming
• Experience in customer service in similar role is highly regarded
• Availability to work various shifts during operational hours, including but not limited to Thursday through Sunday, both day and night

As Part Of The Panthers Team, You'll Enjoy

• 40% discount at all Panthers-owned food outlets and free post-mix while on shift
• 20% discount on Panthers merchandise and the pride of being part of a Premiership-winning team
• Enjoy exclusive offers and discounts with a range of accommodation, retail, dining and entertainment providers
• Reward and recognition programs that celebrate outstanding contributions
• Wellbeing Leave and Purchased Annual Leave for eligible PT & FT employees to enjoy greater work-life flexibility
• Staff social events and opportunities to connect with your teammates
• Free onsite parking

Due to our large volume of applications, please note only shortlisted candidates will be contacted.

About Us

Panthers Penrith Leagues Club sits proudly in the middle of what has become the impressive and expansive Panthers Precinct. Our club boasts 11 restaurants, 6 bars and 12 meeting, event and function rooms and adrenalin activities. Panthers is a not-for-profit organisation, heavily focused on our members, their guests and our community. While Panthers has grown exponentially over the years, our priority has always remained to provide an exceptional customer experience and to become a leading contributor of spirit, support and opportunity within the Penrith community.