Funeral Planner

The Salvation Army Australia; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working conditions

Tool of Trade vehicle

NFP salary packaging

Employee Assistance Program

Job summary

A community service organization in Melbourne is searching for a compassionate Funeral Planner to support families during their time of grief. This full-time hybrid role includes providing essential planning services for burials and cremations, requiring strong interpersonal skills and emotional intelligence. Candidates should have experience in funeral planning or related fields and possess excellent organizational abilities. The position offers a unique opportunity to serve the community with various employee benefits, ensuring a rewarding career.

Qualifications

• Proven experience in funeral planning or related fields of grief and trauma.
• Ability to maintain composure under stressful circumstances.
• Flexibility to work evenings and weekends.

Responsibilities

• Provide pastoral support and information to families.
• Arrange burials or cremations and coordinate with relevant parties.
• Personalise funeral services according to family preferences.

Skills

Empathy

Interpersonal skills

Communication skills

Organisational skills

Tools

Microsoft Office

Job description

ABOUT THE ROLE

A special opportunity to serve the community within a privileged position.

The role enables you to be in an honoured space, supporting families in their time of grief.

A full time Funeral Planner (hybrid) role exists where you will be able to make a significant contribution to a trusted brand within The Salvation Army - Salvos Funerals.

We are seeking a compassionate and self-motivated individual to join our growing Salvos Funerals team. This permanent full‑time role reports to the Operations Manager and focuses on assisting families in planning burial or cremation ceremonies with a non‑judgmental approach.

Additionally, the role requires participation in an after‑hours phone support roster, including occasional weekend shifts.

Key responsibilities:

• Provide pastoral and networking support to families, within a funeral context and information on available services, products, and services.
• Arrange burials or cremations and coordinate with cemeteries, Clergy, Officers, or Celebrants as required.
• Organise and personalise services by facilitating discussions with relatives regarding style of funeral, flower arrangements and other requirements to ensure the family has a seamless experience.
• Supporting families and explaining the process of pre‑paid funerals.

ABOUT YOU

The ideal candidate will have demonstrated ability to communicate with empathy and strong interpersonal skills with an elevated level of emotional intelligence.

Key capabilities:

• Proven experience in funeral planning or working in fields of grief and trauma is advantageous.
• High proficiency in the use of Microsoft Office suite and experience using computer applications (e.g., Microsoft Office, Word, Excel) and general administration skills.
• Demonstrated ability to put people at ease, ability to remain calm and maintain composure under stressful circumstances.
• Ability to work with those grieving and in distress, operating with empathy, sensitivity and tact.
• Demonstrate a strong self‑awareness, understanding your strengths and areas for improvement.
• Excellent written and oral communication skills.
• Good practical and organisational skills.

Requirements of the role:

• A current driver’s license with a safe driving record including the ability to regularly travel.
• Flexibility to work evenings, weekends (where needed), and extended hours.
• Ability to perform tasks that require physical strength such as lifting caskets, setting up and dismantling equipment.

WHY WORK FOR US

TSA offers an inclusive work culture and strong opportunities for career development. In return we also offer benefits such as;

• Flexible working conditions.
• Tool of Trade vehicle.
• Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free).
• Salvos Rewards - Access to exclusive financial and lifestyle discounts and benefits.
• Fitness Passport.
• Employee Assistance Program - Independent confidential counselling service.

HOW TO APPLY

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.