Fund Administrator

Vision Super; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Vision Super, Melbourne, seeks an experienced Fund Administrator to ensure day-to-day fund administration runs smoothly. You will combine attention to detail with sound judgement and analytical thinking to improve services for members and employers.

You will process benefits, pensions, income streams and contributions, manage investment switches and member updates, and respond to inquiries within service levels. A strong Excel/VBA capability is desirable.

Qualifications

• 1–3 years’ experience in fund administration, superannuation administration, or insurance and claims administration.
• Good general knowledge of superannuation.
• Strong analytical and problem-solving skills, with advanced attention to detail and accuracy.
• Proficiency in Microsoft Excel; VBA capability is desirable.

Responsibilities

• Process member benefits, pensions and income streams, registrations, contributions and employment changes.
• Manage investment switches, member detail updates, statements, financial hardship and compassionate grounds applications.
• Respond to member and employer enquiries within agreed service levels.
• Complete reconciliations, exception reporting, unallocated money, testing and system assurance checks.
• Partner with Fund Administration, Business Systems and IT Operations to resolve issues, document insights and raise JIRA tickets.
• Contribute to audits, projects and process improvements.

Skills

Analytical thinking

Attention to detail

Problem solving

Communication skills

Education

Finance or Business degree

RG146 Superannuation

Tools

Microsoft Excel

VBA

Job description

For more than 75 years, Vision Super has been trusted with Australians’ retirement savings. We’re an industry super fund focused on exceptional member outcomes, backed by a culture of collaboration, support and innovation.

The opportunity

We’re looking for an experienced Fund Administrator to keep our day-to-day fund administration running smoothly. You’ll combine strong attention to detail with sound judgement, analytical thinking and a practical approach to improving services for members and employers.

What you’ll do

• Process member benefits, pensions and income streams, registrations, contributions and employment changes
• Manage investment switches, member detail updates, statements, financial hardship and compassionate grounds applications
• Respond to member and employer enquiries within agreed service levels
• Complete reconciliations, exception reporting, unallocated money, testing and system assurance checks
• Partner with Fund Administration, Business Systems and IT Operations to resolve issues, document insights and raise JIRA tickets
• Contribute to audits, projects and process improvements

What you’ll bring

• 1–3 years’ experience in fund administration, superannuation administration, or insurance and claims administration
• Good general knowledge of superannuation
• Strong analytical and problem-solving skills, with advanced attention to detail and accuracy
• Proficiency in Microsoft Excel; VBA capability is desirable
• Clear written and verbal communication, sound judgement and respect for confidentiality
• The flexibility to adapt, collaborate and take on varied priorities
• Tertiary qualifications in Finance or Business; RG146 Superannuation is highly regarded

We warmly welcome applications from people of all backgrounds, experiences and identities. We celebrate diversity and are committed to an inclusive, supportive environment where everyone can thrive.

Please note: To be considered for this permanent role, applicants must be Australian or New Zealand citizens or permanent residents.