Fund Administrator - Superannuation & Member Services

Vision Super; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Vision Super, Melbourne, seeks an experienced Fund Administrator to ensure day-to-day fund administration runs smoothly. You will combine attention to detail with sound judgement and analytical thinking to improve services for members and employers.

You will process benefits, pensions, income streams and contributions, manage investment switches and member updates, and respond to inquiries within service levels. A strong Excel/VBA capability is desirable.

Qualifications

• 1–3 years’ experience in fund administration, superannuation administration, or insurance and claims administration.
• Good general knowledge of superannuation.
• Strong analytical and problem-solving skills, with advanced attention to detail and accuracy.
• Proficiency in Microsoft Excel; VBA capability is desirable.

Responsibilities

• Process member benefits, pensions and income streams, registrations, contributions and employment changes.
• Manage investment switches, member detail updates, statements, financial hardship and compassionate grounds applications.
• Respond to member and employer enquiries within agreed service levels.
• Complete reconciliations, exception reporting, unallocated money, testing and system assurance checks.
• Partner with Fund Administration, Business Systems and IT Operations to resolve issues, document insights and raise JIRA tickets.
• Contribute to audits, projects and process improvements.

Skills

Analytical thinking

Attention to detail

Problem solving

Communication skills

Education

Finance or Business degree

RG146 Superannuation

Tools

Microsoft Excel

VBA

Job description

Vision Super, Melbourne, seeks an experienced Fund Administrator to ensure day-to-day fund administration runs smoothly. You will combine attention to detail with sound judgement and analytical thinking to improve services for members and employers.

You will process benefits, pensions, income streams and contributions, manage investment switches and member updates, and respond to inquiries within service levels. A strong Excel/VBA capability is desirable.