Functions and Events Manager - Operations

Melton Entertainment Park; Melbourne; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Free onsite parking

Staff discounts

Training and career development

Job summary

Melton Entertainment Park in Victoria seeks a Functions and Events Manager - Operations to lead function delivery, engage with clients, and ensure exceptional guest experiences across seven days. You will coordinate function setup, staffing, floor plans, and post-event reviews while collaborating with Sales and other departments.

The role requires hands-on management of events, compliance with safety standards, and a commitment to guest satisfaction across racing, hospitality, and conference

Qualifications

• Demonstrated experience in a similar role within hospitality or events.
• Proven experience delivering function operations and client service.
• Knowledge of event systems such as Bepoz, Ivvy or Seven Rooms.
• Ability to develop run sheets, floor plans and staffing rosters.
• Relevant health and safety and compliance awareness.

Responsibilities

• Oversee function delivery from setup to debrief.
• Coordinate staffing, run sheets, floor plans and seating.
• Inspect sites with prospective clients and ensure service standards.
• Assist Sales in developing and promoting events.
• Engage in marketing and networking activities.
• Work rotating roster including nights and weekends.

Skills

Functions operations

Events service

Booking systems

Similar role experience

Events operations knowledge

Job description

Functions and Events Manager - Operations

We are the home of harness racing in Victoria.

We are a seven day a week entertainment venue with a range of racing and non-racing offerings including 260-seat Bistro, extensive Conference and Events spaces, a 40-room 4-Star Mantra Hotel, Sports Bar, Gaming lounge and a state-of-the-art Harness Racing track. We are committed to providing high standards of excellence in racing, hospitality and customer service with a passion for providing our customers with a great experience.

The venue operates 7 days a week.

OUR VALUES

Purpose:Act with clear intent, consistency, and alignment to coreobjectives.

Respect:Extend it unconditionally; earn it through integrity and accountability.

Innovate:Strive for meaningful progress through thoughtful, transformative change.

Deliver:Fulfill every commitment with reliability, precision, and excellence.

Empathy:Seekto understand others by thoughtfully considering their perspectives and experiences.

The Functions and Events Manager - Operations will be required to execute and deliver functions and events that exceed the expectations of clients and guests. They will be required to engage closely with clients and to display a high level of customer service to all patrons and guests at Melton Entertainment Park.

Operations Performance

• Work cooperatively with team members, assist others, contribute to team performance and demonstrate support for MEP commitment to a harassment free workplace.
• Communicate with both internal and external customers in a courteous and professional manner.
• Manage and oversee all aspects of function delivery ensuring all client demands are met where possible. This includes:
  • Function set up, preparation of run sheets or action checklists, preparation of floor plans and seating arrangements, sourcing appropriate materials for functions
  • Supervision of function activities including staffing numbers and training of staff if required, preparation of staff roster information
  • Conduct site inspections with prospective customers
  • Manage quality control against established customer service standards
  • Prepare post function de-brief reports
  • Assist the Sales team to develop, promote and sell functions, events and 'themed programs' where possible.
  • Participate in marketing, promotional and networking activities as required.
• Self-management including:
  • Organising and managing work tasks according to schedule or set priorities
  • Adhering to MEP values, policies and procedures such as Occupational Health & Safety, food and hygiene standards, maintaining a professional appearance etc
  • Participating in performance reviews according to MEP policy
  • Self-directed learning and development as well as undertaking any required training.
• Identify opportunities for continuous improvement in work processes and procedures and adapt to change in workplace practices.
• Perform any other duty that may be reasonably regarded as relevant to the job as directed by management.
• Ability to cope with the rigours of shift work including nights and weekends as required.
• Assist with emergency response including fire, evacuation, illness, threat or security
• Cash handling of tills and bars – adhere and train relevant staff on MEP cash handling policy and procedure

Team Contribution

• Manage a large casual workforce including rostering and performance
• Deliver excellent customer service and performance standards applicable to the relevant work area.
• Sound working knowledge of products, services, activities and promotions offered by MEP.
• Confer and co-operate with other departments including Kitchen, Bistro and Duty Managers.

Customer Service

• Work cooperatively with team members, assist others, contribute to team performance and demonstrate support for MEP commitment to a harassment free workplace.
• Communicate with both internal and external customers in a courteous and professional manner.

Qualifications and Experience

• Demonstrated experience in a similar role
• Proven experience working in functions operations
• Demonstrated work history in functions and event service
• Understanding of events/function operations
• Knowledge of Bepoz, Ivvy or similar Functions and Seven Rooms or similar Restaurant booking systems.

Other Requirements

• Responsible Service of Alcohol (RSA)
• Police Check
• First Aid + CPR
• Working with Children Check

Availability

Must be available to work a rotating roster including days, nights, weekends and all major events.

In return excellent benefits are on offer including competitive salary, free onsite car parking, staff discounts, training and career development.

Melton Entertainment Park are an Equal Opportunity and Child Safe employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.