Functional Consultant

Datacom; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Paid parental leave

Employee assistance program

Learning & certifications

Career development opportunities

Discounts and benefits

Job summary

Datacom is seeking a Functional Consultant to join its Dynamics 365 support team in Brisbane. You will provide day-to-day functional support, resolve incidents, and contribute to minor enhancements, working within ITSM processes.

You will engage with customers, analyze issues, and translate business needs into practical solutions, leveraging experience with Finance modules and ISV solutions like ExFlow. Strong communication and stakeholder engagement are essential.

Qualifications

• Experience supporting Dynamics 365 Finance (or Dynamics AX) in a functional consultant or application support role.
• Sound knowledge of core finance functionality such as general ledger, accounts payable, accounts receivable, banking, fixed assets and financial reporting.
• Working knowledge of ITSM processes (incidents, problems, changes and requests) and service management tools.
• Strong analytical and problem-solving skills with ability to translate business needs into practical solutions.
• Strong verbal and written communication, including clear documentation and updates to customers.
• Ability to engage with end users, technical teams and stakeholders at all levels and build productive relationships.

Responsibilities

• Provide functional support for Dynamics 365 Finance, investigating and resolving incidents, problems and service requests within SLAs.
• Support and troubleshoot ISV solutions, including ExFlow invoice processing and approval workflows.
• Perform general support functions such as user queries, security and access requests, data fixes, configuration changes and month-end/period-end support.
• Identify, scope and deliver continuous improvements and minor enhancements to improve system performance and user experience.
• Follow ITSM best practice across incident, problem, change, request and knowledge management, keeping tickets and documentation accurate.
• Collaborate with customers, technical teams and Datacom colleagues to analyze issues and translate business needs into practical solutions.
• Build strong customer relationships, communicate progress and root cause, and identify opportunities for additional services.

Skills

Dynamics 365 Finance experience

General ledger & finance

ITSM processes knowledge

Analytical problem-solving

Verbal and written communication

Stakeholder engagement

Education

Bachelor's degree in Business/IT/Accounting/Finance

Tools

Azure DevOps

Lifecycle Services (LCS)

Power Platform admin tools

Testing & release management

ExFlow

ITIL certification or equivalent

Job description

About Us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes. Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

DATACOM

About Us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes. Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About The Role

As a Functional Consultant, you will be a key part of our Dynamics 365 support team, helping customers get the most from their D365 Finance environments. You will provide day-to-day functional support, resolve incidents and service requests, and contribute to continuous improvement and minor enhancements, working within established ITSM processes to deliver reliable, high-quality outcomes.

What You Will Do

• Provide functional support for Dynamics 365 Finance, investigating and resolving incidents, problems and service requests within agreed SLAs
• Support and troubleshoot ISV solutions, including ExFlow invoice processing and approval workflows
• Perform general support functions such as user queries, security and access requests, data fixes, configuration changes and month-end and period-end support
• Identify, scope and deliver continuous improvements and minor enhancements that improve system performance and user experience
• Follow and promote ITSM best practice across incident, problem, change, request and knowledge management, keeping tickets and documentation accurate and up to date
• Work with customers, technical teams and Datacom colleagues to analyse issues, translate business needs into practical solutions and support testing and release activities
• Build strong customer relationships, communicate clearly on progress and root cause, and identify opportunities for additional services where appropriate

What You Will Bring

Must haves

• Experience supporting Dynamics 365 Finance (or Dynamics AX) in a functional consultant or application support role
• Sound knowledge of core finance functionality such as general ledger, accounts payable, accounts receivable, banking, fixed assets and financial reporting
• Working knowledge of ITSM processes (e.g. incident, problem, change and request management) and experience using a service management tool
• Strong analytical and problem-solving skills, with the ability to diagnose issues and translate business needs into practical solutions
• Strong verbal and written communication skills, including clear documentation and customer updates
• The ability to engage confidently with end users, technical teams and stakeholders at all levels and build productive customer relationships

Nice to haves

• Knowledge of ISV solutions, particularly ExFlow
• Experience with other D365 modules, including Supply Chain Management, or the Power Platform
• Experience with Azure DevOps, Lifecycle Services (LCS) or Power Platform admin tools, and with testing and release management
• Experience delivering minor enhancements and continuous improvement initiatives in a support environment
• ITIL certification or equivalent ITSM qualification
• Relevant Microsoft certifications (e.g. Dynamics 365 Finance Functional Consultant Associate) and a Bachelor's degree in Business, IT, Accounting, Finance or a related discipline

Culture And Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact