Dynamics 365 Finance Consultant - Grow, Learn, Impact

Datacom

Melbourne

On-site

AUD 90,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Programme (e‑

Ongoing learning & certifications

Career development opportunities

Employee discounts

Job summary

Datacom in Australia is seeking a Functional Consultant to join our Dynamics 365 support team. You will deliver day-to-day functional support for D365 Finance, investigate incidents, and work on improvements within ITSM processes.

You'll work with ISV solutions like ExFlow, handle configuration, security, data fixes, and collaborate with customers and technical teams to translate business needs into practical solutions and testing activities.

Qualifications

Experience supporting Dynamics 365 Finance in a functional/consulting role.
Knowledge of core finance functions: GL, AP, AR, banking, fixed assets, and financial reporting.
Understanding ITSM processes and service management tools.
Strong analytical and problem-solving abilities with translating business needs into solutions.
Excellent verbal and written communication with clear documentation.
Ability to engage with end users, technical teams and stakeholders.

Responsibilities

Provide functional support for Dynamics 365 Finance, resolving incidents and service requests.
Support ISV solutions such as ExFlow and maintain workflows.
Handle user queries, security/access requests, data fixes, configurations, and month-/period-end support.
Identify and deliver continuous improvements and minor enhancements.
Follow ITSM best practices and maintain accurate tickets and documentation.
Collaborate with customers and teams to translate needs into practical solutions and assist testing.
Build relationships and communicate progress and opportunities for additional services.