Dynamics 365 Finance Functional Consultant – Grow & Impact

Datacom; Sydney; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Programme (Da

Learning and development opportunities

Industry-leading learning platforms

Recognition programmes

Employee discounts

Meaningful work

Job summary

Datacom in Sydney is seeking a Functional Consultant to join our Dynamics 365 support team. You will provide day-to-day functional support for D365 Finance, resolve incidents, and contribute to minor enhancements, working within ITSM processes to deliver reliable outcomes.

The role emphasizes collaboration with customers, technical teams, and Datacom colleagues to translate business needs into practical solutions, with opportunities for growth and professional development.

Qualifications

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Responsibilities

• Provide functional support for Dynamics 365 Finance, investigating and resolving incidents, problems and service requests within agreed SLAs.
• Support and troubleshoot ISV solutions, including ExFlow invoice processing and approval workflows.
• Perform general support functions such as user queries, security and access requests, data fixes, configuration changes and month-end and period-end support.
• Identify, scope and deliver continuous improvements and minor enhancements that improve system performance and user experience.
• Follow and promote ITSM best practice across incident, problem, change, request and knowledge management, keeping tickets and documentation accurate and up to date.
• Work with customers, technical teams and Datacom colleagues to analyse issues, translate business needs into practical solutions and support testing and release activities.
• Build strong customer relationships, communicate clearly on progress and root cause, and identify opportunities for additional services where appropriate

Skills

Dynamics 365 Finance

Core Finance

ITSM processes

Analytical skills

Communication

Stakeholder engagement

Education

Bachelor's degree in Business/IT/Accounting/Finance

Tools

Azure DevOps

Lifecycle Services (LCS)

Power Platform admin tools

ExFlow

Job description

Datacom in Sydney is seeking a Functional Consultant to join our Dynamics 365 support team. You will provide day-to-day functional support for D365 Finance, resolve incidents, and contribute to minor enhancements, working within ITSM processes to deliver reliable outcomes.

The role emphasizes collaboration with customers, technical teams, and Datacom colleagues to translate business needs into practical solutions, with opportunities for growth and professional development.