Functional Analyst

Hudson; Brisbane; On-site; AUD 100,000 - 130,000; Full time

Job summary

Hudson is seeking an experienced Functional Analyst to convert business needs into build-ready requirements and to configure the solution. You’ll work in an Agile team alongside architects, developers, testers and stakeholders in Brisbane to deliver fit-for-purpose Dynamics 365 solutions.

You will translate needs into functional specs, support testing, and contribute to adoption with process documentation and guidance. A strong background in D365/Power Platform is essential.

Qualifications

• Experience as a Functional Analyst/BA on Dynamics 365/Power Platform or similar CRM platforms.
• Strong knowledge of D365 Customer Engagement, Dataverse, model-driven apps and security roles.
• Hands-on configuration and light customization capabilities.
• Experience in Agile delivery from discovery to release and post-release support.
• Excellent written and verbal communication and facilitation skills.
• Ability to translate business problems into clear functional requirements.

Responsibilities

• Engage stakeholders and end users to understand needs and priorities.
• Translate business problems into functional requirements, acceptance criteria, and configuration specs.
• Configure Dynamics 365, Dataverse, model-driven apps, and Power Automate flows.
• Build prototypes and perform light customization to validate options.
• Facilitate workshops and walkthroughs during discovery and refinement.
• Support SIT, UAT, regression testing and defect triage.
• Contribute to business readiness with process documentation and user guidance.

Skills

Dynamics 365

Power Platform

Agile delivery

Stakeholder engagement

Analytical thinking

Education

Bachelor's in IT/IS

Tools

Dataverse

Model-driven apps

Power Automate

Job description

About the opportunity

A Queensland Government department is delivering a major digital transformation program to modernise how it manages customers, applications and regulatory processes. The program is now in its build stage. It is creating an enterprise ecosystem that includes a customer portal, CRM, a modern data platform and an integration platform, all built on the Microsoft stack.

We’re looking for an experienced Functional Analyst to turn business needs into clear, build-ready requirements and to configure the solution as well. You’ll work in an Agile delivery team alongside architects, developers, testers and business stakeholders to help deliver fit-for-purpose solutions.

What you’ll be doing

• Engaging business stakeholders, SMEs and end users to understand needs and delivery priorities
• Translating business problems into functional requirements, acceptance criteria, process models and configuration specifications
• Configuring Dynamics 365, Dataverse, model-driven apps, business process flows, Power Automate flows and dashboards
• Building prototypes and doing light customisation to validate requirements and demonstrate options
• Facilitating workshops, walkthroughs and playback sessions through discovery and refinement
• Supporting SIT, UAT, regression testing, defect triage and root cause analysis
• Contributing to business readiness, including process documentation, user guidance and change impacts

What you’ll bring

• Extensive experience as a Functional Analyst, Functional Consultant or BA on Dynamics 365 / Power Platform or comparable CRM / case management platforms
• Strong knowledge of D365 Customer Engagement, Dataverse, model-driven apps, security roles and business rules
• Hands-on configuration and light customisation capability
• Experience delivering in Agile teams from discovery through to release and post-release support
• Strong analytical and problem-solving skills, including breaking down complex requirements and identifying business rules and risks
• Excellent written and verbal communication and facilitation skills

Highly regarded

• D365 Customer Service, Project Operations, Customer Insights and/or Power Pages experience
• Government regulatory, licensing, permitting or case management experience
• Azure DevOps experience and D365 / Power Platform / BA certifications

Please note:

Appointment may require a criminal history check. If you have lived in New Zealand for 12+ months since the age of 16, an NZ police check will also be required.

Diversity, Equity & Inclusion at HudsonHudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading

Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

Due to current Victorian labour hire licence restrictions, Hudson is not advertising, offering or accepting applications for contract, temporary or labour hire roles that are based in Victoria or otherwise connected to Victoria. This includes contract, temporary or labour hire roles where the candidate resides in Victoria, even if the role is based in another state. These restrictions do not apply to permanent or fixed term employment opportunities.