Function Supervisor - Manningham Hotel

endeavour group careers; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Exclusive discount card for ALH Hotels

Endeavour Wellbeing Support

Staff discounts at Woolworths brands

Job summary

ALH Hotels in Melbourne is seeking a Function Supervisor who delights guests and leads the functions team. You’ll drive memorable experiences, promote offerings, and manage bookings with strong attention to detail.

Applicants should hold an RSA certificate, be flexible with hours, and enjoy coordinating teams and administrative tasks within a vibrant venue environment.

Qualifications

• This role requires an RSA certificate, flexible availability, and a welcoming, guest-focused approach.
• Experience coordinating teams and handling bookings and front-of-house tasks is preferred.
• Strong interpersonal skills and the ability to work collaboratively with venues and events.

Responsibilities

• Be the face of the floor, connecting with guests and ensuring memorable visits.
• Promote products and recommend meals or drinks to enhance guest experiences.
• Deliver top-notch customer service and keep interactions fun and engaging.
• Manage function bookings, handle client inquiries, and securely process payments.
• Coordinate, lead, and support the functions team for seamless events.
• Oversee setup and reset of function rooms to meet venue standards.
• Utilise booking systems for daily admin tasks and support the gaming team when needed.

Skills

RSA certificate

Team coordination

Customer service

Bookings systems

Flexible availability

Tools

Booking software

Job description

We're searching high and low for a true 'people person' with a real passion for pub food and drinks. Sure, everyone serves food and drinks but you bring the magic and make it unforgettable!

A day in the life of a Function Supervisor:

• Be the face of the floor, connecting with guests and making sure every visit is a memorable one.
• Share your passion for our products and recommend the perfect meal or drink to make a guest's day.
• Deliver top-notch customer service and make every interaction fun and memorable.
• From the first pour of the day to the final lock-up, you'll be on the front lines, making sure our standards are sky-high and the experience is one to remember.
• Manage function bookings, handle client enquiries, and securely process payments and deposits.
• Coordinate, lead, and support the functions team to ensure seamless event execution.
• Oversee the setup and efficient resetting of function rooms to meet venue standards.
• Utilise computer systems and booking software for daily administrative tasks.
• Help the gaming and wagering team when needed and legally able.

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’re a natural at making people feel welcome and have a knack for the little details.
• You’re a team player who is motivated to create magic for both guests and teammates.
• You have proven experience or confidence in coordinating teams and managing administrative tasks (such as bookings and systems).
• You have a current RSA certificate and flexible availability.
• Some gaming experience or willingness to learn would also be an asset.

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy's and other Endeavour Group brands.
• Through our partnership with Woolworths, you'll enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support, our EAP service, offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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