Function & Event Coordinator / Supervisor

Townsville Yacht Club; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Townsville Yacht Club is seeking a proactive Functions & Events Coordinator/Supervisor to join our team. You will coordinate from enquiry through delivery, ensuring events exceed client expectations, while supporting restaurant and bar service on-site at our waterfront venue.

The role involves hands-on coordination, administration, and customer liaison in a dynamic hospitality environment, with a varied Tuesday–Saturday roster and flexible scheduling to meet operational needs.

Qualifications

• Experience in hospitality serving customers and overseeing functions.
• Previous function coordination and supervision experience is essential.
• Current RSA Certificate is required.
• Highly organised with the ability to manage multiple tasks and priorities.
• Computer literacy with MS Office and basic data entry skills.

Responsibilities

• Provide prompt, friendly, customer focused service to patrons.
• Answer phone calls, manage function bookings and inquiries.
• Plan, organise, set up and supervise functions and events.
• Assist food and beverage team with restaurant and bar service.
• Maintain facility cleanliness and safe operations.

Skills

Customer service

Event coordination

Staff supervision

Sales & upselling

Microsoft Office

Education

RSA Certificate

Tools

Function Tracker

Microsoft Office

Job description

Do you love hospitality, events and creating memorable customer experiences?

Townsville Yacht Club is seeking an enthusiastic and organised Functions & Events Coordinator/Supervisor to join our team, to help deliver superior functions and events experience.

Located on the beautiful Townsville waterfront overlooking our marina, the Yacht Club hosts a diverse range of events including birthdays, conferences, corporate functions, weddings, anniversaries, wakes and Sailing & boating events.

We trade 5 days a week from Wednesday to Sunday offering excellent facilities including a licensed restaurant, bar and function spaces.

This is a hands on role that combines event coordination, customer service, administration and hospitality operations. No two days are the same.

Working closely with our Restaurant Manager, Head Chef and Administration Team, you will coordinate functions from enquiry through to delivery, ensuring every event exceeds our clients' expectations.

The role will be broken up into administration tasks, customer liaison both face to face and by telephone, staff meetings and hands on delivery of functions and events as well as general bar and restaurant service.

This position offers a varied roster, predominantly Tuesday to Saturday with flexibility to meet operational expectations.

Your responsibilities may include:

• Provide prompt, friendly, customer focused service to patrons
• Answering phone calls, taking function queries and managing restaurant and function bookings
• Respond to enquiries in a timely manner
• Use your sales and upselling skills to book great functions and events
• Plan, organise, set, coordinate and supervise functions and events
• Assist the food and beverage team with restaurant and bar service.
• Develop a working knowledge of all Club activities
• Various Club administration tasks
• Processing cash and EFTPOS transactions
• Computer system use (Function Tracker, POS systems and/or membership and booking systems)
• Keeping our facility clean, tidy, hygienic, and safe

Ideal skill of the Candidate (before applying, ask yourself if you can demonstrate the following attributes):

• Function Tracker Software Experience (desirable)
• Experience in a hospitality environment serving customers and overseeing functions
• Previous function coordination and supervision experience is essential for this role
• Dynamic and energetic personality that thrives in a customer facing role
• Exceptional interpersonal skills with a genuine passion for interacting with people
• Highly organised with the ability to manage multiple tasks and priorities effectively
• Collaborative and team focused
• Current RSA Certificate
• Computer literacy with experience using Microsoft Office products
• Basic Microsoft Office proficiency including email and simple document creation
• Work in a stunning waterfront location
• Be part of a friendly and supportive team
• Coordinate a wide variety of events and functions
• Opportunities for professional development and growth
• Diverse role combining administration, sales, customer service and event delivery
• Long term career opportunity within a respected local organisation

So, if you are a 'can-do' person, who thrives on new challenges; likes working in a team within a diverse environment; and consistently delivers to the highest quality, then you'll fit right in and we'd like to have you on our team.

For any enquiries about the role, please phone the Office on 4772 1192.