Full-Time Office Administrator & Customer Service Coordinator

Multirack Mackay; Mackay Regional; On-site; AUD 45,000 - 60,000; Full time

Job summary

Multirack Mackay, a well-established family-owned business in Mackay, seeks an Office Administrator & Customer Service Coordinator to join our team. The role combines office administration with frontline customer service, supporting sales and warehouse teams as needed.

You will manage reception, handle quotes and orders, coordinate freight, and help maintain accurate records in a friendly, supportive workplace that values reliability and teamwork.

Qualifications

• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Ability to prioritise and multitask in a busy environment.
• Proficient with computer systems and learning new software.

Responsibilities

• General office administration and reception duties.
• Provide exceptional customer service via phone, email and in person.
• Prepare customer quotations and process sales orders.
• Answer customer enquiries and provide sales support.
• Assist with stock control, picking, packing and dispatch.
• Coordinate freight and deliveries.
• Maintain accurate records and documentation.

Skills

Organisation

Communication

Customer service

Multitasking

Computer literacy

Job description

Full-Time Office Administrator & Customer Service Coordinator

We're a well-established, family-owned business looking for an enthusiastic Office Administrator & Customer Service Coordinator to become a valued member of our team.

If you're someone who enjoys helping customers, keeping things organised and being part of a supportive workplace, we'd love to hear from you.

As a family-owned business, we pride ourselves on providing excellent customer service and maintaining a friendly, team-focused workplace. Every member of our team plays an important role in our success, and we're looking for someone who enjoys contributing wherever needed.

This is a varied position where you'll play an important part in the day-to-day running of the business. Your primary focus will be office administration and customer service, while also providing support to our sales and warehouse teams as required.

Key Responsibilities

• General office administration and reception duties
• Providing exceptional customer service via phone, email and in person
• Preparing customer quotations and processing sales orders
• Answering customer enquiries and providing sales support
• Assisting with stock control, picking, packing and dispatch
• Coordinating freight and deliveries
• Maintaining accurate records and documentation
• Providing general support across the business as required

About You

• Excellent organisational and time management skills
• Strong computer skills and confidence learning new systems
• Excellent communication and customer service skills
• A positive attitude with a strong work ethic
• High attention to detail and accuracy
• The ability to prioritise and multitask in a busy environment
• The ability to work independently as well as part of a team
• A willingness to learn and assist wherever needed
• Previous experience in administration, customer service, sales support or warehouse operations (preferred but not essential)

What We Offer

• Monday to Friday hours – no weekend work
• Early finish every Friday
• A friendly, supportive and close-knit team environment
• On-the-job training and ongoing support
• Opportunity to grow and develop within the business
• Stable employment with an established family-owned company

Why Join Us?

We're a family-owned business that values reliability, teamwork and great customer service. We believe in creating a positive workplace where everyone's contribution is valued and recognised.

If you're looking for a long-term opportunity with a supportive team and a role where you can make a real difference to the day-to-day success of the business, we'd love to hear from you.