Full-Time Gaming Customer Service Attendant

Dooleys; Sydney; Sur place; AUD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

On-site parking

Discounted meals

Discounted membership at DOOLEYSHealth

Birthday leave

Paid community leave

Ongoing training and development

Supportive team environment

Résumé du poste

The DOOLEYS Group operates two vibrant Clubs in Lidcombe and Regents Park, along with DOOLEYS Health + Fitness, and is seeking enthusiastic, service-driven professionals with Gaming experience to join the team as Full-Time Customer Service Attendants (CSA).

As a Customer Service Attendant, you will deliver a premium hospitality experience to members and guests across Gaming and F&B, greeting guests, monitoring machines, handling τηx and transactions, and ensuring compliance.

Qualifications

• Previous experience in a Gaming role within a club, pub or similar venue (essential).
• Strong understanding of Gaming compliance and responsible gambling practices.
• Customer-first mindset and passion for service excellence.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Positive, professional and friendly attitude.
• Flexibility to work a rotating roster across days, evenings, overnight shifts, weekends and public holidays.
• A current RSA and RCG is required.

Responsabilités

• Greet members and guests and build rapport across diverse backgrounds.
• Deliver service across Gaming and Food & Beverage areas.
• Operate and monitor gaming machines in line with compliance requirements.
• Assist patrons in the Gaming area, including machine payouts and enquiries.
• Prepare and serve beverages in accordance with RSA requirements.
• Operate cashier tills and handle transactions accurately.
• Maintain high standards of presentation, cleanliness and compliance.
• Ensure adherence to operational procedures and responsible service standards.

Connaissances

Gaming experience

Customer service

Communication skills

Teamwork

RSA awareness

Description du poste

The DOOLEYS Group operates two vibrant Clubs in Lidcombe and Regents Park, along with DOOLEYS Health + Fitness, and is seeking enthusiastic, service-driven professionals with Gaming experience to join the team as Full-Time Customer Service Attendants (CSA).

As a Customer Service Attendant, you will deliver a premium hospitality experience to members and guests across Gaming and F&B, greeting guests, monitoring machines, handling τηx and transactions, and ensuring compliance.