Customer Service Attendant - Full Time

Dooleys; Sydney; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

On-site parking

Discounted meals

Discounted membership at DOOLEYSHealth

Birthday leave

Paid community leave

Ongoing training and development

Supportive team environment

Job summary

The DOOLEYS Group operates two vibrant Clubs in Lidcombe and Regents Park, along with DOOLEYS Health + Fitness, and is seeking enthusiastic, service-driven professionals with Gaming experience to join the team as Full-Time Customer Service Attendants (CSA).

As a Customer Service Attendant, you will deliver a premium hospitality experience to members and guests across Gaming and F&B, greeting guests, monitoring machines, handling τηx and transactions, and ensuring compliance.

Qualifications

• Previous experience in a Gaming role within a club, pub or similar venue (essential).
• Strong understanding of Gaming compliance and responsible gambling practices.
• Customer-first mindset and passion for service excellence.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Positive, professional and friendly attitude.
• Flexibility to work a rotating roster across days, evenings, overnight shifts, weekends and public holidays.
• A current RSA and RCG is required.

Responsibilities

• Greet members and guests and build rapport across diverse backgrounds.
• Deliver service across Gaming and Food & Beverage areas.
• Operate and monitor gaming machines in line with compliance requirements.
• Assist patrons in the Gaming area, including machine payouts and enquiries.
• Prepare and serve beverages in accordance with RSA requirements.
• Operate cashier tills and handle transactions accurately.
• Maintain high standards of presentation, cleanliness and compliance.
• Ensure adherence to operational procedures and responsible service standards.

Skills

Gaming experience

Customer service

Communication skills

Teamwork

RSA awareness

Job description

Do you thrive in a fast-paced, high-energy environment where attention to detail and compliance are key?
Do you take pride in creating a safe, welcoming and engaging Gaming experience for members and guests?

If that’s a yes– we’d love to hear from you!

The DOOLEYS Group operates two vibrant Clubs in Lidcombe and Regents Park, along with DOOLEYS Health + Fitness, and we are currently seeking enthusiastic, service-driven professionals with Gaming experience to join our team as Full-Time Customer Service Attendants (CSA).

About the Role

As a Customer Service Attendant, you will play a key role in delivering a premium hospitality experience to our valued members and guests. This is a hands‑on, dynamic role where you will work across multiple departments, with a strong focus on Gaming operations.

Your responsibilities will include (but are not limited to):

• Warmly greeting members and guests and building rapport across diverse cultural backgrounds
• Delivering exceptional service across Gaming and Food & Beverage areas
• Operating and monitoring gaming machines in line with compliance requirements
• Assisting patrons in the Gaming area, including machine payouts and general enquiries
• Preparing and serving beverages in accordance with RSA requirements
• Operating cashier tills and handling transactions accurately
• Maintaining high standards of presentation, cleanliness and compliance
• Ensuring adherence to operational procedures and responsible service standards

Desired Skills and Experience

About You

We are looking for hospitality professionals who genuinely enjoy engaging with people and creating memorable experiences, with proven experience in Gaming environments.

To succeed in this role, you will have:

• Previous experience in a Gaming role within a club, pub or similar venue (essential)
• A strong understanding of Gaming compliance and responsible gambling practices
• A customer-first mindset and passion for service excellence
• Excellent communication and interpersonal skills
• The ability to work collaboratively in a team environment
• A positive, professional and friendly attitude
• The flexibility to work a rotating roster across days, evenings, overnight shifts, weekends and public holidays

A current RSA and RCG is required.

Why Join the DOOLEYS Group?

As a valued team member, you will enjoy:

• On-site parking
• Discounted meals
• Discounted membership at DOOLEYS Health + Fitness
• Birthday leave
• Paid community leave
• Ongoing training and development opportunities
• A supportive team environment where your contribution is recognised

Our Values

At The DOOLEYS Group, we are guided by our core values:
Courage | Respect | Professionalism | Integrity | Humility

If you are passionate about hospitality and ready to grow your career in a supportive and energetic environment, we would love to hear from you.