Full Time Customer Service Officer

Supagas; City of Brisbane; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Excellent Employee Reward Program

Competitive Salary Package

Job summary

Supagas is seeking an enthusiastic Customer Service Officer to join our Brisbane office in Loganholme. This ongoing full-time role involves handling a high volume of calls, processing orders, and supporting operations and sales teams, with flexible start times from 6am to 9am.

You will convert inquiries into branch sales, provide accurate product information, manage accounts, and assist with web chat. A pre-employment medical assessment is required and a competitive salary package is offered.

Qualifications

• Experience in an inbound call centre handling high call volumes.
• Familiarity with Pronto software is a plus.
• Professional and friendly telephone manner.
• Strong attention to detail.

Responsibilities

• Handle a high volume of incoming calls and processing orders.
• Address customer inquiries and provide product information.
• Assist in converting inquiries to Branch Sales.
• Process credit card payments and update customer records.
• Provide support to Operations and Sales teams.
• Engage in web chat support.

Skills

Inbound calls

Telephone manner

Attention to detail

Customer service

Tools

Pronto software

Job description

Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.

About the Role

We are seeking an enthusiastic, confident, and dynamic Customer Service Officer to join our Brisbane office in Loganholme. This is an ongoing full time position, working weekdays Monday to Friday who is flexible with start times ranging from 6am – 9am

Duties & Responsibilities

• Handle a high volume of incoming calls, processing orders, and addressing customer inquiries.
• Assist in converting incoming phone and email inquiries into Branch Sales.
• Exceed customer service expectations by providing exceptional support to operations.
• Address customer queries and manage accounts promptly and professionally.
• Offer customers accurate product, service, and procedural information.
• Ensure precise setup of new customer accounts.
• Process credit card payments as needed.
• Provide support to Operations and Sales teams.
• Engage in web chat support.
• Competitive Salary Package
• Monday to Friday - Day hours, immediate start
• Excellent Employee Reward Program

Skills & Experience

• Proven experience in an inbound call centre environment, managing high call volumes.
• Familiarity with Pronto software is highly advantageous.
• Possess a professional and friendly telephone manner, as the role primarily involves telephone-based communication.
• Strong attention to detail.

The successful candidate will undergo a pre-employment medical assessment.
If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team,