Full Time Assistant Store Manager | Angus & Coote Emerald

Angus & Coote Pty; Emerald; Hybrid; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Monthly commission

Leadership development

Career progression

Staff discounts

Heritage brand

Job summary

Angus & Coote Emerald is seeking an Assistant Store Manager to support the Store Manager in leading a high-performing team and delivering a premium customer experience. You’ll coach staff, drive sales, and maintain store standards across diamonds, fine jewellery and watches in a respected Australian brand.

You’ll develop expertise, step into leadership as needed, and contribute to recruitment, onboarding and guest relations.

Qualifications

• Minimum 2+ years in a retail leadership role.
• Proven ability to coach and develop a high-performing team.
• Strong customer service focus with premium brand experience.
• Ability to drive sales and deliver exceptional customer experiences.

Responsibilities

• Assist Store Manager to lead the team and drive sales performance.
• Lead by example on the sales floor and mentor team members.
• Develop product knowledge across jewellery, diamonds and watches.
• Coach and motivate team to achieve store targets and standards.
• Oversee store operations, rostering, inventory and visual standards.

Skills

Retail leadership

Customer service

Sales expertise

Coaching

Communication

Planning

Time management

Problem solving

Job description

Lead with Expertise. Inspire Confidence. Build Your Career.

At Angus & Coote, our Assistant Store Managers play an important role in supporting store performance, developing our people and creating the premium customer experience our brand is known for.

For more than 130 years, Angus & Coote has helped generations of customers celebrate life’s most meaningful moments. As The Diamond and Watch Specialist, our reputation has been built on quality, craftsmanship, trusted advice and knowledgeable people who take pride in helping customers select pieces they’ll treasure for years to come.

If you’re an ambitious retail leader who loves selling, enjoys developing others and is ready to take the next step in your career, we’d love to hear from you.

Why you’ll love leading with Angus & Coote

• Competitive salary plus monthly commission recognising your contribution to the store’s success.
• Work alongside and support an experienced Store Manager while taking genuine leadership responsibility within the store.
• Ongoing leadership development and genuine career progression opportunities, including pathways to Store Management.
• Generous Team Member discounts across our beautiful range of fine jewellery, diamonds and quality watches.
• Join one of Australia’s most respected jewellery brands, with more than 130 years of heritage and a reputation for quality, expertise and craftsmanship.

About the opportunity

Every day presents an opportunity to share your expertise, build trusted customer relationships and help customers choose pieces they’ll treasure for years to come.

As Assistant Store Manager of Angus & Coote Emerald, you’ll work closely with the Store Manager to lead the team, drive sales performance and maintain the high standards expected of a premium jewellery retailer.

You’ll also have the opportunity to step up and lead the store when required, building the experience and confidence to progress your retail leadership career.

You’ll have the opportunity to:

• Support the Store Manager to lead, coach and develop a high-performing sales team.
• Lead by example on the sales floor, providing trusted advice and building meaningful customer relationships.
• Develop your knowledge across diamonds, fine jewellery and watches and use that expertise to maximise every sales opportunity.
• Coach and motivate Team Members to achieve individual and store sales goals.
• Take ownership of store performance and operations when the Store Manager is away.
• Support recruitment, onboarding, training and development of Team Members.
• Assist with inventory, administration, rostering, visual standards and loss prevention while maintaining consistently high operational standards.

You’ll thrive in this role if you...

• Have previous retail leadership experience, ideally as an Assistant Manager, 2IC, 3IC or senior sales professional ready for the next step.
• Have a genuine passion for selling and providing an exceptional, personalised customer experience.
• Enjoy learning about premium products and building the expertise required to provide trusted advice.
• Can coach, motivate and support others to achieve strong sales results.
• Are confident stepping up and leading the store when required.
• Have strong planning, organisation and time management skills.
• Can manage competing priorities and solve problems calmly and professionally.
• Communicate confidently and build genuine relationships with customers and your team.
• Bring professionalism, resilience, positivity and high standards to everything you do.

Why Angus & Coote?

At Angus & Coote, you’ll enjoy the stability and career opportunities that come with being part of the JPL Group’s 430 plus stores, Australia’s largest jewellery retailer, while representing one of the country’s most respected jewellery brands.

For ambitious Assistant Store Managers, this is an opportunity to deepen your expertise in diamonds, fine jewellery and watches while developing the leadership capability required to take the next step into Store Management.

As a successful family-owned business, our leaders are supported by experienced Regional and Senior Leadership teams and encouraged to contribute ideas that help improve the business.

We value diversity and are committed to creating an inclusive workplace where everyone feels welcomed, respected and valued.

If you’re ready to take the next step in your retail leadership career, develop your expertise and represent a brand renowned for quality, craftsmanship and trusted advice, we’d love to hear from you.

*As part of the JPL Recruitment process, the successful applicant will be required to complete a National Police Criminal History Check for the State or Territory in which they reside, prior to receiving an offer of employment.

*Applications from recruitment agencies will not be considered.