Frontline Service Officer - Nebo

Isaac Regional Council; Clermont; On-site; AUD 58,000 - 63,000; Part time

Benefits offered by this job

Flexible work arrangements

Job share opportunities

Five weeks annual leave pro rata

Job summary

Isaac Regional Council in Nebo invites applicants for a part-time Frontline Service Officer to provide library and customer-focused services. You will deliver lifelong learning programs, manage loans, and answer queries while contributing to daily library operations.

The role emphasizes exceptional customer experience, teamwork, and the use of Microsoft Office and technology in a community-focused setting. Flexible arrangements and job-sharing may be considered.

Qualifications

• Demonstrated experience in delivering high-level customer service and/or library services.
• Experience developing and delivering lifelong learning programs/events.
• High level experience with Microsoft Office suite.
• Experience using technology.
• Ability to work as part of a team and autonomously.
• Blue Card or ability to obtain prior to commencement.

Responsibilities

• Deliver library services and customer-focused functions.
• Develop, lead and deliver lifelong learning programs and activities.
• Undertake library resource loans and reference queries.
• Contribute to daily library operations.
• Handle customer inquiries and identify solutions.
• Assist with managing incoming calls and customer service tasks.

Skills

Customer service

Library services

Lifelong learning

Microsoft Office

Technology use

Teamwork

Tools

Microsoft Office

Job description

Isaac Regional Council offers a wide range of exciting career and employment opportunities throughout the region. Our vision is to energise the world and our mission is to feed, power and build communities.

An exciting opportunity exists for a part time Frontline Service Officer to join Isaac Regional Council's Community Services Directorate based in Nebo. Reporting to the Community Hub Area Leader - East, the position is responsible for providing effective and courteous delivery of library and customer focused functions to the Isaac Region communities.

We are looking for a person who is passionate about providing exemplary customer experience and delivering programs. Duties will include (but not limited to):

Library

• Develop, lead and deliver lifelong learning programs and activities
• Undertake library resource loans, reference queries using library management system
• Contribute to the daily operations of a library

Customer Services

• Managing incoming calls and customer service inquiries
• Identifying and fulfilling customer needs to achieve satisfaction
• Handling complaints, providing appropriate solutions and alternatives

The successful candidate will have:

• Demonstrated experience in the delivery of high-level customer service and/or library services.
• Demonstrated experience in developing and delivering lifelong learning programs/events
• High level experience and knowledge of Microsoft Office suite.
• Experience in using technology
• Ability to work as a team and autonomously
• Blue Card from the Commission for Children, Young People and Child Guardian, or ability to obtain prior to commencement.

As a progressive employer of choice, we acknowledge that flexible work arrangements, employee benefits and workplace recognition is important to our people and we strive to deliver a team culture where staff feel valued and accommodated. Included in this position are the work/life balance and job share opportunities that may be considered for the suitable candidate. Now is the time to join this team!

For this position we offer:

• Salary $41.88 - $45.99 per hour
• Normally 32 hours per fortnight;
• 5 weeks annual leave pro rata @ 17.5% loading;
• Up to 14.5% super in accordance with IRC's Certified Agreement.

For more details on these positions contact the Community Hub Area Leader during business hours. Leanne Hardie on: (07) 4846 3*** / Email *************@isaac.qld.gov.au.

Isaac Regional Council has the right to commence the recruitment process prior to the closing date

Isaac Regional Council is an equal opportunity employer. Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers are encouraged to apply. Only people with the right to work in Australia may apply for this position.