Frontline Responsible Gaming Attendant

Terrigal Beach House; Central Coast; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Flexible shifts

Competitive pay

Staff discounts

Supportive team culture

Training & development

Job summary

Terrigal Beach House is seeking a confident, caring and proactive Responsible Gaming Attendant on a casual basis to support responsible gaming practices while delivering outstanding guest experiences.

You'll bring current NSW RSA and RCG certificates, willingness to obtain ARGC, and a passion for customer service. Join a beachside venue with flexible shifts and training opportunities.

Qualifications

• Current NSW RSA Certificate.
• Current NSW Responsible Conduct of Gambling (RCG) Certificate.
• Qualifications or willingness to obtain Advanced Conduct of Gambling (ARGC).
• A passion for customer service and creating positive experiences.
• Excellent communication and interpersonal skills.

Responsibilities

• Creating exceptional customer experiences by delivering beverages and service with enthusiasm and professionalism.
• Delivering friendly, engaging and memorable customer service across the venue.
• Building genuine relationships with our members and guests.
• Creating a welcoming atmosphere throughout Terrigal Beach House.
• Resolving guest inquiries and concerns confidently and professionally.
• Monitoring gaming areas and promoting responsible gaming practices.
• Conducting responsible gaming interactions when required.
• Providing information regarding support services and self-exclusion programs.
• Maintaining compliance with Responsible Gaming legislation and venue policies.
• Working with the hospitality team to deliver exceptional guest experiences.

Skills

Customer service

Communication

Hospitality

Education

NSW RSA Certificate

Job description

Terrigal Beach House
Make a difference. Support our community. Be part of something bigger.

At Terrigal Beach House, we're more than just a hospitality venue. We're a vibrant beachside destination where great food, entertainment, gaming and community come together.

Our team is passionate about creating memorable experiences for every guest who walks through our doors. We believe exceptional service goes hand in hand with providing a safe, welcoming and responsible environment for everyone. That's where you come in.

We're looking for a confident, caring and proactive Responsible Gaming Attendant to join our team on a casual basis and play an important role in supporting responsible gaming practices while delivering outstanding customer experiences.

Why you'll love this role

You'll be a key part of our front-line team, helping create an outstanding experience for every guest who visits Terrigal Beach House.

Every shift gives you the opportunity to make a genuine difference.

What you'll be doing
Creating exceptional customer experiences by:

• Preparing and serving beverages with enthusiasm and professionalism

• Delivering friendly, engaging and memorable customer service

• Building genuine relationships with our members and guests

• Creating a welcoming atmosphere throughout the venue

• Resolving guest enquiries and concerns confidently and professionally

• Monitoring gaming areas and promoting responsible gaming practices

• Conducting responsible gaming interactions when required

• Providing information regarding support services and self-exclusion programs

• Maintaining compliance with Responsible Gaming legislation and venue policies

• Working collaboratively with the wider hospitality team to deliver exceptional guest experiences

What we're looking for

We're searching for someone who genuinely enjoys hospitality and knows how to make people feel welcome.

You'll bring:

• Current NSW RSA Certificate

• Current NSW Responsible Conduct of Gambling (RCG) Certificate

• Qualifications or willingness to obtain Advanced Conduct of Gambling (ARGC)

• A passion for customer service and creating positive experiences

• Excellent communication and interpersonal skills

• Confidence engaging with a diverse range of guests

• A calm, professional approach when handling sensitive situations

• Strong attention to detail and ability to work independently

• Flexibility to work evenings, weekends and public holidays

• Previous experience in a bar, gaming or hospitality environment (highly regarded)

Why join Terrigal Beach House?

• Flexible casual shifts

• Competitive hourly rates

• Staff food and beverage discounts

• Supportive and welcoming team culture

• Training and development opportunities

• Beachside work environment in the heart of Terrigal

• The opportunity to positively impact both guest experiences and community wellbeing

• A workplace where personality, initiative and great service are valued

Ready to join us?

If you're a hospitality professional who enjoys connecting with people, making great drinks and helping create a safe and enjoyable environment for our guests, we'd love to hear from you.

Apply today and become part of the team at Terrigal Beach House, where great hospitality and great people come together.

Must hold a current RSA and RCG Certificate. Applicants with Responsible Gaming attendant experience are encouraged to apply.

Pay
Pay is in line with the Hospitality Industry (General) Award (HIGA), with all entitlements applied in accordance with Fair Work requirements.

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