Frontline Practice Officer – Customer Service & Admin

Department of Veterans' Affairs; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Department of Veterans' Affairs is seeking a Practice Officer to provide exceptional front line customer service at reception and over the phone. You will support regional clinical service delivery staff with administrative tasks, ensuring quality services to veterans and their families.

You will work in a team, attend to detail in complex workflows, and contribute to office management and service delivery across multiple functions.

Qualifications

• Front-facing customer service experience desirable.
• Ability to handle complex administrative tasks.
• Familiarity with unique software/workflows is a plus.

Responsibilities

• Greet clients in person at front reception and via telephone.
• Provide administrative support to regional clinical service delivery staff.
• Assist in office management and service delivery operations across functions.

Job description

Department of Veterans' Affairs is seeking a Practice Officer to provide exceptional front line customer service at reception and over the phone. You will support regional clinical service delivery staff with administrative tasks, ensuring quality services to veterans and their families.

You will work in a team, attend to detail in complex workflows, and contribute to office management and service delivery across multiple functions.