Patient Services Coordinator – Medical Practice (NFP Benefits)

Cobh; Yorketown; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Friendly work environment

Supportive team dedicated to patient‑f

Salary packaging benefits (NFP)

Job summary

Yorketown Medical Practice is seeking an Administration Officer to be the friendly first point of contact for patients. You will help run the front desk, schedule appointments, and keep patient records accurate while supporting doctors and nurses with administrative duties.

Ideal candidates show excellent customer service and strong organisational skills. Previous healthcare experience is an advantage but not essential, with emphasis on a compassionate, professional approach.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational and multitasking abilities.
• Friendly, approachable, professional demeanor.
• Experience in a medical setting is advantageous but not essential.

Responsibilities

• Greet and assist patients professionally and with empathy.
• Organise and schedule patient appointments.
• Maintain accurate and up-to-date patient records.
• Provide administrative support to clinical staff.
• Answer phone calls and respond to patient inquiries.
• Manage billing, payments and other clerical duties as needed.

Skills

Customer service

Organisational skills

Communication

Multitasking

Medical admin experience

Job description

Yorketown Medical Practice is seeking an Administration Officer to be the friendly first point of contact for patients. You will help run the front desk, schedule appointments, and keep patient records accurate while supporting doctors and nurses with administrative duties.

Ideal candidates show excellent customer service and strong organisational skills. Previous healthcare experience is an advantage but not essential, with emphasis on a compassionate, professional approach.