APS 4 Practice Officer

Department of Veterans' Affairs; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Department of Veterans' Affairs is seeking a Practice Officer to provide exceptional front line customer service at reception and over the phone. You will support regional clinical service delivery staff with administrative tasks, ensuring quality services to veterans and their families.

You will work in a team, attend to detail in complex workflows, and contribute to office management and service delivery across multiple functions.

Qualifications

• Front-facing customer service experience desirable.
• Ability to handle complex administrative tasks.
• Familiarity with unique software/workflows is a plus.

Responsibilities

• Greet clients in person at front reception and via telephone.
• Provide administrative support to regional clinical service delivery staff.
• Assist in office management and service delivery operations across functions.

Job description

JOB OVERVIEW

A Practice Officer assists in front line of customer service for clients accessing services from Open Arms Veterans and Families Counselling. This customer service role greets people in person (at front reception) or via telephone. In addition, they provide operational and administrative support to the regional clinical service delivery staff to ensure quality services to the veteran and families community.

We are looking for someone who can provide exceptional face to face and telephony customer service, work in a team environment and attend to detail in complex administrative tasks involving unique software and workflows.

The Practice Officer must be able to work under supported direction, and in accordance with relevant legislation, policies and standard process, to undertake a range of administrative and strategic activities that support the regional team and stakeholders.

Practice Officers undertake functions in office management and service delivery operations and support. Practice Officers may work across multiple functions and service delivery streams and will need to demonstrate flexibility.

We welcome people with diverse skills, experiences and perspectives. DVA is committed to building a workforce that reflects the community we serve and encourages applications from:

We are a Veteran Employer of Choice! This means you benefit from a workplace actively supporting veterans and families of veterans - one that understands and values military experience. You're joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.

The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourages veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support. More information can be found on the DVA Website.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you. Further information can be found at https://www.apsc.gov.au/recruitability.

CANDIDATE INFORMATION PACK

The candidate information pack is available below.