Frontline Ict Support Specialist (Office-Based)

Ntt; Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

NTT in Canberra is seeking an ICT Support Officer to provide frontline helpdesk support to staff in Australia and overseas, manage incidents, and assist with deployment of ICT equipment.

Sits in the Business Systems Unit and is 100% office-based; the successful candidate will communicate clearly with technical and non-technical stakeholders, triage requests, support ICT projects, and uphold ITIL and security governance while delivering high-quality customer service.

Responsibilities

• Provide frontline helpdesk support to staff in Australia and overseas.
• Triage requests, manage incidents, and maintain asset records.
• Assist with deployment of ICT equipment and IT projects.
• Uphold ITIL and security governance while delivering high-quality customer service.

Job description

Job Description

NTT in Canberra is seeking an ICT Support Officer to provide frontline helpdesk support to staff in Australia and overseas, manage incidents, maintain asset records, and assist with deployment of ICT equipment. This role sits in the Business Systems Unit and is 100% office-based.

The successful candidate will communicate clearly with both technical and non-technical stakeholders, triage requests, support ICT projects, and uphold ITIL and security governance while delivering high-quality customer