Frontline ICT Helpdesk & IT Support Specialist

Ntt Data, Inc.; Canberra; On-site; AUD 60,000 - 75,000; Full time

Job summary

NTT DATA, Inc. seeks an ICT Support Officer to deliver frontline ICT assistance to staff in Australia and overseas. The role involves handling helpdesk requests, resolving routine issues, maintaining service records, and supporting deployment and management of ICT equipment. It is an office-based 100% role in Forrest, ACT, Australia.

The position emphasizes clear communication, problem solving, and customer service excellence, with an office-based 100% role in Forrest, ACT.

Qualifications

• Provide frontline ICT assistance to staff and handle helpdesk requests.
• Resolve routine ICT issues and maintain service records.
• Support deployment and management of ICT equipment.

Responsibilities

• Deliver frontline ICT assistance to staff.
• Handle helpdesk requests and resolve routine issues.
• Support deployment and management of ICT equipment.

Skills

Helpdesk support

Customer service

Communication

Problem solving

Job description

NTT DATA, Inc. seeks an ICT Support Officer to deliver frontline ICT assistance to staff in Australia and overseas. The role involves handling helpdesk requests, resolving routine issues, maintaining service records, and supporting deployment and management of ICT equipment. It is an office-based 100% role in Forrest, ACT, Australia.

The position emphasizes clear communication, problem solving, and customer service excellence, with an office-based 100% role in Forrest, ACT.