Frontline ICT Helpdesk & Desktop Support Officer (Onsite)

Pinaka Technology Solutions; Canberra; On-site; AUD 70,000 - 100,000; Full time

Job summary

Pinaka Technology Solutions is seeking an ICT Project Officer to provide frontline ICT support for the Australian Centre for International Agriculture Research. The role supports the BSU in delivering reliable, customer-focused ICT services, including managing ICT assets and user accounts.

The position requires Baseline security clearance, Australian citizenship, and 100% on-site work at Barton, ACT. Strong communication and problem-solving skills are essential to support projects and routine

Qualifications

• Demonstrated experience providing responsive ICT support in APS environments.
• Ability to analyze ICT issues, assess risks, and develop practical solutions.
• Clear communication with both technical and non-technical stakeholders.
• Ability to manage competing priorities, meet deadlines and support ICT projects.
• Adherence to ICT security, governance requirements and professional integrity.

Responsibilities

• Provide ICT support for hardware, software, network, accounts and devices.
• Triage, resolve and escalate service requests per SLAs.
• Administer user accounts, systems, devices and ICT asset records.
• Support ICT projects, upgrades, testing, rollouts and implementation activities.
• Prepare and update ICT procedures, user guides and knowledge articles.
• Liaise with staff, vendors and service providers to deliver ICT services.
• Identify recurring issues and contribute to process improvements.
• Support cyber security controls, patching, access management and incident reporting.
• This role is 100% office-based and involves on-site work.

Skills

ICT support

Microsoft on-premises and cloud

Cyber security controls

ITIL principles

Communication with stakeholders

Prioritization and multitasking

Tools

Active Directory on premise and Azure AD

Job description

Pinaka Technology Solutions is seeking an ICT Project Officer to provide frontline ICT support for the Australian Centre for International Agriculture Research. The role supports the BSU in delivering reliable, customer-focused ICT services, including managing ICT assets and user accounts.

The position requires Baseline security clearance, Australian citizenship, and 100% on-site work at Barton, ACT. Strong communication and problem-solving skills are essential to support projects and routine