Frontline ICT Project & Support Officer (APS)

Recruitment Sorted Pty Ltd

Canberra

On-site

AUD 85,000 - 110,000

Full time

2 days ago

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Job summary

Recruitment Sorted Pty Ltd is seeking an ICT Project Officer to provide frontline ICT support to staff in Australia and overseas. The role responds to helpdesk requests, resolves routine ICT issues, maintains service records, and supports ICT equipment deployment and management.

The position contributes to reliable, customer-focused ICT services while supporting broader ICT projects and operational activities.

Qualifications

Experience providing frontline ICT support.
Proficient with Microsoft on‑prem and cloud environments.
Strong written and verbal communication skills.
Ability to analyze issues and provide practical solutions.
Experience working in a busy service environment.

Responsibilities

Provide ICT support for hardware, software, network, account and device issues.
Triage, resolve and elevate service requests in line with SLAs.
Administer user accounts, systems, devices, software and ICT asset records.
Support ICT projects, upgrades, testing, rollouts and implementation activities.
Prepare and update ICT procedures, user guides and knowledge articles.
Liaise with staff, vendors and service providers to support ICT service delivery.
Identify recurring issues and contribute to service and process improvements.
Support cyber security controls, patching, access management and incident reporting.