Frontline Hr Advisor: People & Culture Support

Legal Aid Nsw; Sydney; À distance; AUD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Remote-first environment

ESOP (Employee Share Options)

AI tools access

Learning & development opportunities

Parental leave & home office allowance

Résumé du poste

Employment Hero is a leading HR tech company that offers a remote-first role for an organised Reservation Support Agent. You will respond to reservation inquiries, research options, gather client needs, coordinate reservations, and maintain accurate records.

This role supports a global, remote team and leverages AI tools to enhance service delivery. The ideal candidate is detail-oriented with strong communication skills, capable of researching information, and committed to providing professional

Qualifications

• 1-2 years experience at an HR Advisor level (or equivalent).
• Qualifications in HR, Law, Business or similar fields (preferable).
• Australian Employment Knowledge
• Strong ability to advise on Industrial Relations matters. Award interpretation is highly regarded.
• Good time management, attention to detail, and customer service skills.
• Excellent levels of written and verbal communication skills.
• Competent in managing and influencing stakeholders, whilst advising on a range of HR matters.
• Proficient in learning and using different softwares, systems, tools and technologies. Knowledge of Salesforce, Zendesk and Employment Hero is highly regarded!
• Customer focused and ability to build strong on-going relationships.
• Experience working collaboratively as part of a global and remote team environment.

Responsabilités

• Respond to HR advisory inquiries from clients and internal teams with accuracy and professionalism.
• Conduct compliance audits and provide award coverage recommendations for businesses and roles.
• Escalate complex issues to Senior Workplace Advisors or Team Leaders for guidance.
• Handle high volume calls and emails, delivering calm, accurate support and risk analysis.
• Contribute to content creation for blogs, posts, webinars and client guides.
• Participate in department projects for process improvements and awards summaries.
• Liaise with the legal team for disputes, claims and investigations.
• Advise sales/marketing on advisory product growth.
• Create and post knowledge base articles for website and social media.
• Support improvement initiatives within the HR Advisory team using problem-solving tools.
• Maintain records in Salesforce and Zendesk with accurate call notes and client updates.

Connaissances

HR advisory

IR knowledge

Stakeholder mgmt

Written communication

Verbal communication

Formation

HR/Law/Business degree

Outils

Salesforce

Zendesk

Employment Hero

Description du poste

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Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

• Provide accurate and technical IR/ER advice to our clients (ranging from HR Managers/ Business Owners/ Line Managers) on operational matters such as performance management, misconduct, termination, personal illness, discrimination/harassment, adverse actions, litigious proceedings, award interpretation, industrial disputes; as well as important policies and procedures.
• Complete compliance audits for clients including providing recommendation and interpretation on award coverage for the business and various employee roles; and recommendations on areas of improvement in their HR compliance.
• Raise complex and/or high-risk matters for assistance on advice with Senior Workplace Advisors or Team Leaders. This includes matters such as termination outside of probation, redundancies, serious misconduct, transfer of business, difficult award interpretation etc.
• Manage high volume calls and email enquiries providing each client with calm, professional and accurate support and advice. Deal with matters pragmatically, whilst providing accurate analysis of the various risks and outlining practical solutions for maintaining compliance.
• Contribute to our overall brand and client knowledge base by assisting in ongoing projects such as content creation for blogs, posts, webinars, update videos and client guides/summaries.
• Participant in on-going department projects for process improvements and awards summaries.
• Liaise with our legal team for more complex disputes, claims and investigations.
• Provide guidance to the sales and marketing team as needed to support the growth of the advisory product.
• Create and post current and topical knowledge base articles/blogs for our website and social media.
• Champion and assist with improvement initiatives within the HR Advisory team using problem solving tools.
• Responsible for ensuring advice is only given to authorised contacts in SalesForce (SF) and updating SF with any relevant changes to contacts. Also reflecting these changes in Zendesk and to the wider team.
• Ensure to maintain detailed and accurate records of advice including logging a Zendesk or Salesforce ticket with call notes, or emails to clients.

This role can be based anywhere in Australia.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• 1-2 years experience at an HR Advisor level (or equivalent).
• Qualifications in HR, Law, Business or similar fields (preferable).
• Australian Employment Knowledge
• Strong ability to advise on Industrial Relations matters. Award interpretation is highly regarded.
• Good time management, attention to detail, and customer service skills.
• Excellent levels of written and verbal communication skills.
• Competent in managing and influencing stakeholders, whilst advising on a range of HR matters.
• Proficient in learning and using different softwares, systems, tools and technologies. Knowledge of Salesforce, Zendesk and Employment Hero is highly regarded!
• Customer focused and ability to build strong on-going relationships.
• Experience working collaboratively as part of a global and remote team environment.

What we can offer

At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means:

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Celebrate together globally at our Annual Global Gathering – from Thailand, Vietnam, Bali, Dubai and Australia to Singapore in September 2027!

Privacy and AI Notices

• We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
• We verify candidate identity and location as part of our hiring process.
• At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications