Frontline Growth & Quality Sales Enablement Lead

Community First Bank

Sydney

Sur place

AUD 140 000 - 180 000

Plein temps

14 jours+

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Résumé du poste

Community First Bank is seeking a Sales Enablement Manager to lead design, delivery and ongoing improvement of sales capability, quality, process, technology and change enablement across customer-facing channels. You will ensure frontline teams have the knowledge, tools and coaching to deliver consistent member outcomes and sustainable growth.

The role collaborates with Risk, Compliance and multiple business units to translate strategy into practical frontline execution, embedding training

Qualifications

Experience in sales enablement, frontline capability, sales leadership, operations, quality, process improvement or customer experience within banking or financial services.
Demonstrated people leadership experience, including managing performance, coaching and developing direct reports.
Proven experience designing and delivering training, playbooks, communications and tools that improve sales effectiveness and compliance.
Strong understanding of customer/member needs, responsible lending, conduct risk and quality assurance in a regulated environment.
Ability to manage multiple priorities, influence stakeholders and deliver outcomes through cross-functional collaboration.

Responsabilités

Develop and execute the sales enablement strategy, roadmap and annual plan to uplift frontline sales performance, member experience and operational consistency.
Lead, coach and prioritise the work of the Quality and Process Officer, Sales Facilitator and Projects and Technology Officer.
Design and embed practical sales frameworks, conversation guides, playbooks, onboarding materials, coaching resources and knowledge tools that support consistent, compliant and member-centred conversations.
Partner with Risk, Compliance and operational leaders to ensure sales practices, quality assurance activities and process improvements align with responsible lending, hardship, complaints, privacy and conduct expectations.
Use performance data, quality insights, member feedback, campaign results and frontline feedback to identify capability gaps and deliver targeted uplift initiatives.
Oversee enablement for new products, campaigns, systems, process changes and strategic projects, ensuring teams are prepared for successful adoption.
Drive continuous improvement in sales processes, quality practices and technology use to improve productivity, first contact resolution, conversion and member outcomes.
Prepare regular reporting for the Chief Customer Officer and senior stakeholders on enablement activity, capability uplift, risks, benefits and outcomes.