Frontline Employment Consultant — Coaching & Placements

MEGT (Australia) Ltd; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

14 weeks parental leave

My Benefits voucher referral bonus

3 paid Christmas close-down days

Leave loading 17.5%

Long service leave after 7 years

Salary packaging available

Job summary

MEGT Sunshine is hiring for a frontline Employment Services role delivering the Workforce Australia contract. You will work with participants facing barriers, develop work-readiness, and help secure long-term employment or training pathways.

You will join a supportive, high-performing team dedicated to MEGT’s purpose and values, balancing structured appointments with dynamic, KPI-driven activities. Experience in Employment Services is valued, but transferable skills from similar people-centered

Qualifications

• Strong customer service experience, ideally face-to-face.
• Ability to have professional and sometimes challenging conversations.
• Experience with administration and compliance in regulated environments.
• Proven track record of working to performance targets or KPIs.
• High digital literacy and attention to detail.
• Ability to manage competing priorities and work autonomously.

Responsibilities

• Manage a caseload of participants and build strong relationships.
• Conduct assessments and develop tailored Job Plans.
• Identify barriers and career preferences using structured tools.
• Deliver 1:1 coaching, group workshops and referrals.
• Source vacancies through various outreach methods and employer engagement.
• Support employers through recruitment, onboarding and retention.
• Provide post-placement and in-work support to participants and employers.
• Monitor attendance and obligations, applying contract KPIs where appropriate.
• Maintain compliant records in ESS Web and meet contractual KPIs.

Skills

Customer service

Professional conversations

Administration & compliance

KPIs / targets

Digital literacy

Prioritisation

People-focused approach

Job description

MEGT Sunshine is hiring for a frontline Employment Services role delivering the Workforce Australia contract. You will work with participants facing barriers, develop work-readiness, and help secure long-term employment or training pathways.

You will join a supportive, high-performing team dedicated to MEGT’s purpose and values, balancing structured appointments with dynamic, KPI-driven activities. Experience in Employment Services is valued, but transferable skills from similar people-centered