Frontline Customer Care Specialist – Peak Season

Scene to Believe; Sydney; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive hourly rate

Paid training

Supportive team environment

Opportunity for extra shifts

Job summary

Scene to Believe in Sydney seeks a frontline customer support representative to handle bookings, enquiries, and issues across phone, email, and social channels, ensuring customers feel heard and valued. You will be the first point of escalation, collaborating with Operations, Technology, and Marketing, while maintaining accurate records to meet peak-period response times and service standards.

We offer a competitive hourly rate, paid training, a collaborative team culture, and opportunities to

Qualifications

• Experience delivering frontline customer support across multiple channels.
• Ability to stay calm and professional under pressure.
• Strong written and verbal communication with a customer-first approach.

Responsibilities

• Respond to customer enquiries across phone, email, social media, and online channels.
• Be the first point of escalation for complex issues.
• Handle bookings and general enquiries accurately and efficiently.
• Resolve customer issues with care and professionalism across channels.
• Maintain clear, friendly, on-brand communication.
• Meet response time and service standards during peak periods.
• Manage day-to-day customer issues and escalation of complex cases.
• Flag technical disruption impacts through agreed channels.
• Maintain accurate records of customer interactions.
• Monitor customer feedback and enquiry themes.

Skills

Customer service

Communication

Empathy

Attention to detail

Job description

Scene to Believe in Sydney seeks a frontline customer support representative to handle bookings, enquiries, and issues across phone, email, and social channels, ensuring customers feel heard and valued. You will be the first point of escalation, collaborating with Operations, Technology, and Marketing, while maintaining accurate records to meet peak-period response times and service standards.

We offer a competitive hourly rate, paid training, a collaborative team culture, and opportunities to