Front Office Supervisor

Avani; Cessnock; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career growth

Hotel discounts Australia/NZ

Global perks

Retail discounts AU/NZ

Entertainment experiences

Health insurance

Wellness support

Job summary

Avani Cypress Lakes Resort in New South Wales is seeking a full-time Front Office Supervisor with proven front desk leadership and a passion for delivering exceptional guest experiences. You will guide a team to warmly welcome guests, manage check-ins and check-outs, and uphold high service standards.

The successful candidate will oversee daily tasks, handle guest concerns professionally, and adapt to rotating shifts across the week. Immediate start available; AU/NZ working rights required.

Qualifications

• Proven leadership experience supervising a front office team.
• Extensive hospitality background, ideally in hotel/resort settings.
• Exceptional customer service skills with a professional demeanor.
• Strong time management and task prioritization.
• Impeccable professional presentation reflecting high standards.

Responsibilities

• Lead and support the front office team to deliver exceptional guest experiences and a warm welcome.
• Serve as a role model, sharing expertise and motivating the team to high service standards.
• Oversee daily tasks to ensure accuracy and timely completion.
• Manage guest arrivals and departures for a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Guest service

Team motivation

Time management

Professional presentation

Job description

Job Description

Avani Cypress Lakes Resort are looking for a full time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

Key Responsibilities Include:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Qualifications

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.