Front Office Receptionist

AccorHotel; Newcastle City Council; On-site; AUD 28,000 - 40,000; Part time

Benefits offered by this job

ALL Heartist card

Fun, creative work environment

Job summary

Ibis Newcastle is seeking a Part Time Hotel Receptionist to join a vibrant hospitality environment. You will manage check-ins/outs, bookings, guest queries and liaise with departments to ensure smooth stays.

Ideal candidates have hotel front desk experience, strong communication and a team-focused attitude, and you will contribute to a positive guest experience in a supportive All Heartist culture.

Qualifications

• Previous hotel front office reception experience preferable.
• Professional telephone manner and exceptional customer service skills.
• Excellent communication, interpersonal and time management skills.
• A friendly and positive can-do attitude who enjoys working in a team.

Responsibilities

• Take initiative to ensure that interactions with our guests are positive, productive, professional and in keeping with Heartist principles.
• Support and value the contributions of all team members, creating trust and empowering our people.
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members.
• Checking guests in and out; Maintaining accurate guest accounts.
• Taking bookings, providing helpful information & entering reservations.
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves.

Skills

Telephone etiquette

Customer service

Communication

Interpersonal skills

Time management

Job description

Ibis Newcastle is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment!

Job Description

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Qualifications

• Previous hotelfront office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation andFood & Beverage,
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

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