Assistant Manager

Accor Hotels; City of Melbourne; On-site; AUD 50,000 - 65,000; Part time

Benefits offered by this job

Employee benefit card for discounted rates

Learning programs through 'Learn your Way' Academy

Creative and fun work environment

Job summary

Accor Hotels is seeking a Part time Assistant Manager for the Ibis Melbourne Hotel & Apartments. In this role, you will supervise front desk operations and ensure that hotel guests receive outstanding service during their stay.

The ideal candidate will have previous experience in the hotel industry, natural leadership skills, and a vibrant customer service style. This position offers opportunities for career development and employee benefits, including discounts at Accor worldwide.

Qualifications

• Previous experience in the hotel industry or similar role.
• Natural leadership skills with demonstrated results.
• Bright and bubbly customer service style.

Responsibilities

• Oversee guest arrivals and departures, ensuring adherence to procedures.
• Manage and supervise staff to deliver high-quality service.
• Communicate with Hotel Manager regarding guest services.

Skills

Customer service

Leadership

Team development

Job description

Company Description

Ibis Melbourne Hotel & Apartments are looking for a Part time Assistant Manager to join this ever thriving and exciting environment. The Hotel has 250 rooms, Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets. At Ibis Melbourne Hotel & Apartments, our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO!

Job Description

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands‑on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
• Provide loyalty incentives, whilst applying a creative lens that is ambitious & “out-of-the-box”
• Review and implement Procedures
• Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

Qualifications

• A natural, bright and bubbly customer service style that sets you apart from the rest.
• Previous experience in the hotel industry/Assistant Manager role or similar role.
• Natural leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious.

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self‑pace, virtual webinars, face to face)
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.