Front Office Receptionist

Nearheal Pty Ltd (trading as Nearheal); Newcastle City Council; Hybrid; AUD 30,000 - 39,000; Part time

Benefits offered by this job

ALL Heartist

Employee benefit card

Discounted rates in Accor worldwide on

Job summary

Ibis Newcastle is seeking a Part Time Hotel Receptionist to join our vibrant team in Newcastle. You will check guests in and out, handle bookings, answer queries promptly and liaise with other departments to ensure a smooth, memorable stay.

A professional telephone manner and excellent customer service are essential, along with a friendly, can-do attitude and strong teamwork. This role includes Heartist benefits and access to Accor worldwide rates, with opportunities to grow within our

Qualifications

• Previous hotelfront office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team

Responsibilities

• Check guests in and out; maintain accurate guest accounts
• Take bookings, provide information and enter reservations
• Answer guest queries promptly and efficiently
• Address guest requests and handle guest complaints positively
• Liaise with other departments to assist guests and advise of room moves

Skills

Professional telephone manner

Exceptional customer service skills

Excellent communication, interpersonal

Time management skills

Friendly, can-do attitude

Job description

Ibis Newcastle is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment!

Job Description

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Qualifications

• Previous hotelfront office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation andFood & Beverage,
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Newcastle, New South Wales