Front Office Receptionist

Quest Albury; Albury City; On-site; AUD 34,000 - 41,000; Part time

Job summary

Quest Albury is seeking a Front Office Receptionist to join its team on a casual basis, working 25 hours per week with afternoon shifts. The role involves duties across front desk reception, guest inquiries, and reservations in a hospitality setting.

Ideal candidates will have a passion for customer service, strong communication skills, and experience with front office booking systems. Availability for weekends and holidays is required, with entitlements to work in Australia.

Qualifications

• Passion for customer service and positive guest experience.
• Promoting and selling accommodation services and facilities.
• Excellent communication, interpersonal and time management skills.
• Experience with front office booking systems.
• Keen eye for detail and a well-presented appearance.
• Team oriented ethos.

Responsibilities

• Deliver effortless guest experiences and personalised service.
• Respond to accommodation enquiries and promote sales.
• Process reservations and ensure full data capture.
• Assist corporate and leisure guests with check-in/check-out.
• Ensure smooth running of the reception desk.

Skills

Customer service

Communication

Interpersonal skills

Time management

Front office booking systems

Job description

Quest Albury is welcoming new locals! Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Albury is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out.

Quest Albury is a 104-room property located on the NSW/VIC border along the Murray River.The property opened in 2009 and attracts a primarily corporate customer base with a growing leisure customer base.

At Quest Albury, we’re on the lookout for a newFront Office Receptionistto join its team on aCasualbasis working 25 hours per week on the afternoon shifts.

The Role

Involves all aspects of front office reception, including delivering effortless guest experiences, providingfriendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales,processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail.

The successful applicant must be available to work afternoon shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity

The role presents a great opportunity to work with a close knit, friendly and growing team under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally.

Wodonga, Yarra Valley & High Country VIC

Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand and Fiji. With an unrivaled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates.

Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand and Fiji. With an unrivaled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates.