Front Office Duty Manager: Discovery Resorts - Kings Canyon

Discovery-Resorts; Alice Springs; Remote; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Remote living benefits

Career development

Job summary

G’day Group seeks a Front Office Duty Manager to lead a dynamic team at Kings Canyon Resort. This full-time, live-in role involves night shifts initially, transitioning to morning/afternoon shifts, with responsibilities across front desk operations and guest services.

You will train and mentor staff, optimize occupancy and revenue, and coordinate with housekeeping and maintenance to ensure memorable guest experiences. A strong hospitality background and RMS experience are essential.

Qualifications

• 2-3 years' experience as a Hotel Supervisor or Duty Manager/Night Auditor
• An understanding or background in Accounts combined with other experience within the hospitality industry is highly advantageous
• Strong computer skills with experience with RMS or similar reservations systems
• Excellent communication and interpersonal skills, with a customer-centric approach
• Attention to detail
• A commitment to outstanding customer service
• Exceptional personal presentation standards
• Driver's license and working with children check are essential for this role

Responsibilities

• Oversee daily front desk operations, including check-ins, check-outs, guest services, and reservations.
• Train, mentor, and inspire the team to deliver outstanding customer service.
• Streamline operations by implementing effective policies and procedures.
• Optimize room rates and availability to maximize revenue and occupancy.
• Collaborate with other departments such as housekeeping and maintenance for seamless guest experiences.
• Handle financial transactions, billing, and cash management with precision.

Skills

Hotel supervision

Night shift

Cash handling

Customer service

RMS experience

Tools

RMS

Job description

About Us

G’day Group

G’day Group is the undisputed leader in regional travel, with over 100 properties and a network of over 300 parks across Australia’s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.

Discovery Kings Canyon

Discovery Resorts – Kings Canyon is set halfway between Uluru and Alice Springs and on the doorstep of the unforgettable outback landscapes of Watarrka National Park. Join our team and experience the wonder of the true outback.

The Role

The Front Office Duty Manager will lead and inspire a dynamic team, overseeing front desk operations to deliver exceptional guest experiences and ensure seamless service at every touchpoint.

This is a full-time, live-in role ideal for someone who thrives in a hands-on environment and enjoys creating memorable experiences for every guest. You will be working night shifts until October, with a transition to morning/afternoon shifts thereafter (with the same responsibilities).

Your duties include but are not limited to:

• Oversee daily front desk operations, including check-ins, check-outs, guest services, and reservations.
• Train, mentor, and inspire the team to deliver outstanding customer service.
• Streamline operations by implementing effective policies and procedures.
• Optimize room rates and availability to maximize revenue and occupancy.
• Collaborate with other departments such as housekeeping and maintenance for seamless guest experiences.
• Handle financial transactions, billing, and cash management with precision.

Skills & Experience

• 2-3 years' experience as a Hotel Supervisor or Duty Manager/Night Auditor
• An understanding or background in Accounts combined with other experience within the hospitality industry is highly advantageous
• Strong computer skills with experience with RMSor similar reservations systems
• Excellent communication and interpersonal skills, with a customer-centric approach
• Attention to detail
• A commitment to outstanding customer service
• Exceptional personal presentation standards
• Driver's license and working with children check are essential for this role

Benefits

• Competitive pay and benefits
• Accommodation and meals providedat discounted rates
• The unique opportunity to live and work amidst the awe-inspiring landscapes of Kings Canyon Resort in the heart of the outback
• Discounts across the country on tours and accommodation
• Opportunities for career development and learning

This is a remote role, where you will be living and working at Kings Canyon Resort. As such, please consider the reality of living in a remote location for an extended period of time. G'day Groupoffers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programs and on the job experience and mentoring.

This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.