Front Office Clerk - Crown Metropol & Promenade Hotels

Crown Resorts; Melbourne; On-site; AUD 39,000 - 44,000; Part time

Job summary

Crown Resorts is a luxury hotel group in Western Australia. We are seeking a Front Office Clerk for a part-time role with 48–76 hours per fortnight, including morning, afternoon and overnight shifts. You will greet guests, manage check-ins/outs, assist with reservations, and handle payments with care.

The right candidate is passionate about service and a great team player. Experience in hospitality or hotel operations is essential; you must be well presented, calm under pressure, and flexible to

Qualifications

• Experience in hospitality, tourism, or hotel operations.
• Must have front-facing customer service experience.
• Well presented and impeccably groomed.

Responsibilities

• Deliver exceptional check-in and check-out services.
• Assist with reservations and guest enquiries.
• Process accommodation payments accurately.
• Create joyful moments through genuine guest interactions.

Skills

Hospitality experience

Customer service

Multitasking

Team player

Professional appearance

Tools

Microsoft Office

Job description

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Crown is the ultimate destination for luxury, with our three established hotel brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests. As a Front Office Clerk, you’ll be the face of our hotel, welcoming guests with warmth and professionalism, and ensuring every check-in and check-out is seamless and memorable.

We’re looking for candidates with experience working within the Hotel, Tourism or Hospitality sector who take pride in delivering high quality customer service. In return we can offer excellent training and support and offer you great exposure in working within a 5* star hotel and being part of a strong operational team to help with your development.

We currently have a part time position available offering 48-76 hours per fortnight with a mix of morning, afternoon, and overnight shifts - perfect for someone who thrives in a dynamic, fast-paced environment.

In this role, you'll provide joyful experiences through your genuine care for guests as well as:

• Deliver exceptional check-in and check-out services
• Assist with hotel reservations and guest enquiries
• Process accommodation payments with accuracy and care
• Create joyful moments through genuine guest interactions

You’ll bring the following:

• Experience inhospitality, tourism, or hotel operations
• Apositive attitudeand a passion for delivering outstanding service
• Strong multitasking skills and the ability to stay calm under pressure
• A team player who takes pride in their work

To be successful, you'll:

• Have previous experience working in a front facing customer service position
• Be well presented and impeccably groomed
• Befamiliar with the Microsoft office (Outlook, Word and Excel)
• Have excellent communication & interpersonal skills
• Be available to work across a 24/7 rotating roster

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.