Front Office Clerk - Crown Metropol & Promenade Hotels

Crown Resorts; Melbourne; On-site; AUD 28,000 - 42,000; Part time

Job summary

Crown Resorts is seeking a Front Office Clerk to greet guests, manage check-ins and check-outs, and support guest inquiries at our WA properties. The role is part-time with a rotating mix of shifts, offering training and exposure to a luxury hotel environment.

Ideal candidates have hospitality experience, a positive attitude, strong communication skills, and the ability to multitask in a busy, guest-facing setting. Availability across a 24/7 roster is essential.

Qualifications

• Experience in hospitality, tourism, or hotel operations.
• A positive attitude and a passion for delivering outstanding service.
• Strong multitasking skills and the ability to stay calm under pressure.
• A team player who takes pride in their work.
• Excellent communication & interpersonal skills
• Be available to work across a 24/7 rotating roster

Responsibilities

• Deliver exceptional check-in and check-out services
• Assist with hotel reservations and guest enquiries
• Process accommodation payments with accuracy and care
• Create joyful moments through genuine guest interactions

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Crown is the ultimate destination for luxury, with our three established hotel brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests.As a Front Office Clerk , you’ll be the face of our hotel, welcoming guests with warmth and professionalism, and ensuring every check-in and check-out is seamless and memorable.

We’re looking for candidates with experience working within theHotel, Tourism or Hospitality sectorwho take pride in delivering high quality customer service. In return we can offer excellent training and support and offer you great exposure in working within a5* star hoteland being part of a strong operational team to help with your development.

We currently have a part time position available offering 48–76 hours per fortnight with a mix of morning, afternoon, and overnight shifts — perfect for someone who thrives in a dynamic, fast-paced environment.

In this role, you’ll provide joyful experiences through your genuine care for guests as well as:

• Deliver exceptional check-in and check-out services

• Assist with hotel reservations and guest enquiries

• Process accommodation payments with accuracy and care

• Create joyful moments through genuine guest interactions

You’ll bring the following:

• Experience inhospitality, tourism, or hotel operations

• Apositive attitudeand a passion for delivering outstanding service

• Strong multitasking skills and the ability to stay calm under pressure

• A team player who takes pride in their work

To be successful, you’ll:

• Have previous experience working in a front facing customer service position

• Be well presented and impeccably groomed

• Befamiliar with the Microsoft office (Outlook, Word and Excel)

• Have excellent communication & interpersonal skills

• Be available to work across a 24/7 rotating roster

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.