Front Office Admin Manager — Retail Centre Ops

Knight Frank Australia; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Two extra weeks of leave

Two wellness days every year

Birthday off

Job summary

Knight Frank Australia is seeking an Administration Manager to play a key front-of-house role within the onsite Centre Management team at Pakenham Marketplace. Acting as the first point of contact for tenants, contractors, and visitors, you will support day-to-day operations while ensuring a high standard of customer service and administrative support.

Key responsibilities include managing reception, coordinating office operations, drafting reports and presentations, responding to service

Qualifications

• Two years’ experience in an administration role providing team support.
• Advanced in Microsoft packages – Word, Outlook, PowerPoint, Excel and Teams.
• Knowledge of general office procedures.
• Ability to work autonomously and as part of the team.
• High level of accuracy and attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Manage the reception function, acting as the first point of contact for tenants, contractors, and visitors.
• Oversee day-to-day office operations, ensuring a professional and well-run working environment.
• Draft and prepare correspondence, reports, and presentations.
• Respond to tenant service requests efficiently and professionally.
• Support contractor coordination and day-to-day centre requirements.
• Build strong working relationships with the Centre Manager, onsite team, and broader Asset team.
• Provide general marketing and administrative support to assist with centre initiatives.
• Process accounts payable and receivable in collaboration with the Property Accounts team.
• Manage invoices and contractor payments, assist with monthly reporting and expense reconciliations.

Skills

Communication skills

Attention to detail

Autonomy

Team collaboration

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Teams

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Teams

Job description

Knight Frank Australia is seeking an Administration Manager to play a key front-of-house role within the onsite Centre Management team at Pakenham Marketplace. Acting as the first point of contact for tenants, contractors, and visitors, you will support day-to-day operations while ensuring a high standard of customer service and administrative support.

Key responsibilities include managing reception, coordinating office operations, drafting reports and presentations, responding to service