Retail Manager - Holmview

Fitness Cartel Australia & New Zealand; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Diamond gym membership

Birthday leave

Staff discounts

Future Leaders Program

Leadership training

Premium facilities access

Job summary

Fitness Cartel Health Clubs is seeking a Front of House Team Leader to inspire the reception and café teams while delivering standout member experiences at our Brisbane club. You will mentor the front desk, oversee daily operations and maintain high standards of service.

With leadership or supervisory experience in customer-facing roles, you’ll coach staff, handle memberships and bookings, and promote our supplement range.

Qualifications

• Leadership or supervisory experience in customer service, retail, hospitality or fitness.
• Passionate about delivering exceptional member experiences and building relationships.
• Retail sales confidence; knowledge of supplements and nutrition is valued.
• Positive, proactive and organised leader who motivates others.
• Strong computer skills and quick to learn new systems.
• Current First Aid & CPR certificate (or willingness to obtain) and Australian working rights.

Responsibilities

• Lead by example, deliver exceptional member experiences.
• Coach and support Reception Team; onboarding and day-to-day guidance.
• Welcome members, process memberships, bookings and retail purchases using club systems.
• Assist café operations, retail sales; recommend supplement range to members.
• Ensure reception, café and retail areas are clean and presented to standards.
• Support Customer Service Manager with day-to-day club operations and policies.

Skills

Leadership experience

Customer service

Retail sales

Fitness industry knowledge

Organised leader

Computer skills

First Aid & CPR

Tools

POS systems

Job description

Love Fitness? Love Leading People? Ready to Join the Cartel?

Why You'll Love Working With Us

• FREE Diamond Gym Membership


• Paid birthday leave - celebrate your day on us!


• Discounts across Fitness Cartel supplements, apparel, cafés and MERSE Wellness Spa


• Genuine career progression through our Future Leaders Program


• Ongoing leadership development and training opportunities


• Work in premium facilities with one of Australia's fastest-growing health and wellness brands

The Role

As our Front of House Team Leader, you'll be the face of Fitness Cartel, leading by example to create exceptional experiences for every member who walks through our doors. You'll support and mentor the Reception Team, help oversee the day-to-day front-of-house operations, and create a welcoming, energetic environment where members feel valued from the moment they arrive.

Key Responsibilities

• Lead by example, delivering exceptional customer service and creating memorable member experiences.


• Support, coach and motivate the Reception Team while assisting with onboarding and day-to-day guidance.


• Welcome members, answer enquiries, process memberships, bookings and retail purchases using our club systems.


• Assist with café operations, retail sales and confidently recommend our supplement and nutrition range to members.


• Ensure the reception, café and retail areas are clean, well-stocked and presented to Fitness Cartel standards.


• Support the Customer Service Manager with the smooth day-to-day running of the club while maintaining company policies and procedures.

About You

• Previous leadership or supervisory experience in customer service, retail, hospitality or the fitness industry.


• Passionate about delivering exceptional customer experiences and building genuine relationships with members.


• Confident in retail sales, with supplement and nutritional knowledge highly regarded.


• A positive, proactive and organised leader who enjoys motivating and developing others.


• Strong computer skills, attention to detail and the ability to learn new systems quickly.


• Current First Aid & CPR Certificate (or willingness to obtain), Australian working rights and flexibility to work a rotating gym roster.

About Fitness Cartel

Fitness Cartel Health Clubs is one of Australia's fastest-growing health and wellness brands, with plans to expand to 60+ clubs by 2030.

Our premium clubs offer much more than a traditional gym experience, featuring 24/7 access, Reformer Pilates, Cycle Studios, cafés, crèche, saunas and world-class training facilities.

At Fitness Cartel, we're passionate about changing lives through health and fitness while living our values of Family, Community and Ambition. If you're looking to build a rewarding career where you can make a real impact, we'd love to hear from you.