Front of House Manager

Milawa Cheese Company; Milawa; In loco; AUD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Career development

Team environment

Staff discounts

Descrizione del lavoro

Milawa Cheese Company in Milawa, VIC is seeking a Front of House Manager to lead the cafe and retail front, drive exceptional customer experiences, and oversee day-to-day operations.

You will hire and train staff, implement efficient systems, ensure food safety compliance, and foster a collaborative team culture in a fast-paced hospitality setting.

Competitive salary, career development, and staff discounts on our cheese and gourmet products are offered.

Competenze

• Front-of-house management experience in hospitality or retail.
• Strong leadership and people management skills.
• Excellent customer service orientation.

Mansioni

• Manage and oversee all front-of-house operations, including customer service, inventory management, and staff scheduling.
• Provide exceptional customer service and hospitality, ensuring a welcoming environment for all visitors.
• Lead, train, and motivate a team of front-of-house staff, fostering a positive and collaborative work culture.
• Implement and maintain efficient systems and procedures to optimise operational efficiency.
• Ensure compliance with health, safety, and food hygiene regulations.
• Monitor and report on KPIs, identifying areas for improvement.
• Assist with marketing and promotional initiatives.

Conoscenze

Leadership

Customer service

Inventory management

Staff scheduling

Cash handling

Financial reporting

Food safety

Multitasking

Descrizione del lavoro

We have an exciting opportunity for a Front of House Manager to join the passionate team at the Milawa Cheese Company in Milawa, VIC 3678. As the Front of House Manager, you will be responsible for developing and overseeing the day-to-day operations of our cafe area, fulfilling its full potential. You will set the standard of exceptional hospitality and customer experience. You will be hiring and training new staff to ensure an that level is upheld. This is a full-time role that will see you leading and developing a talented front-of-house team.

What you'll be doing

Manage and oversee all front-of-house operations, including customer service, inventory management, and staff scheduling

Provide exceptional customer service and hospitality, ensuring a welcoming environment for all visitors

Lead, train, and motivate a team of front-of-house staff, fostering a positive and collaborative work culture

Implement and maintain efficient systems and procedures to optimise operational efficiency

Ensure compliance with all relevant health, safety, and food hygiene regulations

Monitor and report on key performance indicators, identifying areas for improvement

Assist with the development and implementation of marketing and promotional initiatives

What we're looking for

Demonstrated experience in a front-of-house management role within the hospitality or retail industry

Strong leadership and people management skills, with the ability to inspire and develop a team

Excellent customer service orientation and problem-solving abilities

Proficient in inventory management, cash handling, and financial reporting

Familiarity with food safety and hygiene regulations

Strong attention to detail and ability to multitask in a fast-paced environment

Passion for the hospitality industry and a commitment to delivering exceptional customer experiences

What we offer

Competitive salary and benefits package

Opportunities for career development and advancement within the growing Milawa Cheese Company

Supportive and collaborative team environment

Discounts on our range of delicious cheese and gourmet products

About us

The Milawa Cheese Company is a renowned producer of artisanal cheese, located in the picturesque town of Milawa, VIC. We are passionate about crafting high-quality, locally sourced dairy products and providing an exceptional customer experience in our cafe and retail store.

We are looking forward developing our cafe and Terrace area and are looking for the right person to help us spearhead the newest offer of the Milawa Gourmet Region.