Front of House Leader – Café Ops & Team Growth

Milawa Cheese Company; Milawa; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development

Team environment

Staff discounts

Job summary

Milawa Cheese Company in Milawa, VIC is seeking a Front of House Manager to lead the cafe and retail front, drive exceptional customer experiences, and oversee day-to-day operations.

You will hire and train staff, implement efficient systems, ensure food safety compliance, and foster a collaborative team culture in a fast-paced hospitality setting.

Competitive salary, career development, and staff discounts on our cheese and gourmet products are offered.

Qualifications

• Front-of-house management experience in hospitality or retail.
• Strong leadership and people management skills.
• Excellent customer service orientation.

Responsibilities

• Manage and oversee all front-of-house operations, including customer service, inventory management, and staff scheduling.
• Provide exceptional customer service and hospitality, ensuring a welcoming environment for all visitors.
• Lead, train, and motivate a team of front-of-house staff, fostering a positive and collaborative work culture.
• Implement and maintain efficient systems and procedures to optimise operational efficiency.
• Ensure compliance with health, safety, and food hygiene regulations.
• Monitor and report on KPIs, identifying areas for improvement.
• Assist with marketing and promotional initiatives.

Skills

Leadership

Customer service

Inventory management

Staff scheduling

Cash handling

Financial reporting

Food safety

Multitasking

Job description

Milawa Cheese Company in Milawa, VIC is seeking a Front of House Manager to lead the cafe and retail front, drive exceptional customer experiences, and oversee day-to-day operations.

You will hire and train staff, implement efficient systems, ensure food safety compliance, and foster a collaborative team culture in a fast-paced hospitality setting.

Competitive salary, career development, and staff discounts on our cheese and gourmet products are offered.