Front of House & Executive Support Manager

seek.com.au; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Supportive team environment

Ownership of your work

Stability and structure

Professional and reliable workplace

Job summary

Seek.com.au in Melbourne's Hawthorn office is seeking a dedicated Front of House & Executive Support Manager to help run a professional, client‑facing environment.

You will greet clients, manage calls and emails, coordinate appointments, prepare meeting materials, and support advisers while maintaining accurate records and a well‑presented office. The ideal candidate is warm, proactive, highly organised, and able to work independently.

Qualifications

• Experience in client service, administration or office coordination.
• Strong written and verbal communication skills.
• High level of organisation and attention to detail.
• Ability to manage competing priorities and work independently.
• Confidence to be assertive when required.
• Experience in financial services is advantageous but not essential.

Responsibilities

• Greet clients with professionalism and warmth.
• Manage incoming calls, emails and client enquiries.
• Provide patient, supportive assistance to clients.
• Coordinate client appointments, confirmations and follow‑ups.
• Collate documentation, packs and meeting materials.
• Maintain office organisation and presentation.
• Support advisers with administrative tasks and workflow management.
• Maintain accurate records and data entry across systems.

Skills

Client service

Administration

Communication

Organisation

Prioritisation

Assertive

Financial services experience

Job description

Front of House & Executive Support Manager

We are a privately owned self-licensed financial advisory firm that has been operating for 31 years offering family office services to ultra-high net worth families.

An exciting opportunity exists in our growing team for a dedicated and professional Front of House & Executive Support Manager, based in our Hawthorn office. This role is central to the smooth running of our business and plays a key part in how we support our clients and present ourselves as a firm.

The ideal candidate is someone who brings professionalism, warmth, and initiative to their work — someone who can confidently manage responsibilities, support our advisers, and contribute to a positive, well‑run office environment.

Key Responsibilities

• Greet clients with professionalism, warmth, and a friendly demeanour
• Manage incoming calls, emails, and client enquiries
• Provide patient, supportive assistance to clients and ensure they feel well cared for
• Coordinate client appointments, confirmations, and follow‑ups
• Collate documentation, packs, and meeting materials

Administration & Office Coordination

• Maintain office organisation, supplies, and presentation
• Manage incoming and outgoing mail and document control
• Ensure the office runs smoothly day‑to‑day
• Support advisers with administrative tasks and workflow management
• Maintain accurate records and data entry across systems and platforms

Operational Support

• Assist with compliance‑related tasks and document preparation
• Track outstanding items and ensure follow‑through without delay
• Liaise with product providers and external partners when required

Skills & Experience

• Previous experience in a client service, administration, or office coordination role
• Strong communication skills — both written and verbal
• High level of organisation and attention to detail
• Ability to manage competing priorities and work independently
• Confidence to be assertive when needed
• Experience in financial services is advantageous but not essential

Personal Qualities We Value

• Professional and warm in all interactions
• Positive energy and a consistently friendly presence in the office
• Self‑managing, proactive, and able to work without supervision
• Comfortable being assertive when required
• Reliable, punctual, and committed to following through
• Strong values, integrity, and a genuine sense of responsibility
• Supportive and patient with clients and colleagues
• Organised, efficient, and dependable in managing tasks and deadlines

What We Offer

• A supportive, respectful team environment
• A role where your contribution genuinely matters
• Stability, structure, and the opportunity to take ownership of your work
• A workplace that values professionalism, kindness, and old‑fashioned reliability