Front of House Concierge — Club & Member Experience

Greenbank Rsl Services Club Inc; Hillcrest; On-site; AUD 60,000 - 80,000; Full time

Job summary

Greenbank Services Club in Hillcrest, Queensland, is seeking an energetic front-of-house team member to enhance customer service and drive service standards. You will maintain member relationships, handle inquiries, and ensure compliance with liquor and gaming regulations.

The role requires hands-on floor experience, cash handling, and a confident, clear communicator who can engage a diverse membership. Ready to join a dynamic venue with exciting live entertainment and multiple cuisines?

Qualifications

• Extensive knowledge of club activities.
• Understanding of liquor and gaming regulations.
• Ability to build strong relations with diverse members.
• Strong time management and organisational skills.

Responsibilities

• Maintain and develop relationships with members.
• Ensure compliance with liquor & gaming regulations.
• Drive service standards to maximise patron satisfaction.
• Answer phone calls and direct enquiries.
• Make microphone announcements.
• Respond to enquiries from members.
• Enhance customer service, achieve KPIs, and coach team.

Skills

Club activities

Legislation compliance

Customer relations

Time management

Service quality

Presentation

Education

Responsible Service of Alcohol certificate

Responsible Service of Gaming certificate

Job description

Greenbank Services Club in Hillcrest, Queensland, is seeking an energetic front-of-house team member to enhance customer service and drive service standards. You will maintain member relationships, handle inquiries, and ensure compliance with liquor and gaming regulations.

The role requires hands-on floor experience, cash handling, and a confident, clear communicator who can engage a diverse membership. Ready to join a dynamic venue with exciting live entertainment and multiple cuisines?