Front Desk Security Concierge - Part Time

AG Security Group; Adelaide; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Employee Assistance Program

Inclusive work culture

Positive social atmosphere

Great team culture

Job summary

AG Security Group in Adelaide, SA is seeking a confident Front Desk Security Concierge to greet clients and maintain a visible security presence in the CBD. This part‑time role focuses on professional service, safety, and clear communication during business hours on weekdays.

You will manage appointments, operate security systems, file incident reports, and assist with alarms and emergencies while using Word and Excel for reporting.

Qualifications

• Current South Australian Security Licence is required.
• Current South Australian Driver's Licence is highly desirable.
• Current First Aid Certificate HLTAID0003 is required.
• Current National Police Clearance is required.
• Current Working with Children Check is preferred.
• Unrestricted work rights in Australia.

Responsibilities

• Greeting clients and visitors warmly and providing directions.
• Assist in managing appointments and daily site activity.
• Monitor and operate site security systems and communicate via email, Word, and Excel.
• Conduct internal patrols and respond to alarms or emergencies.
• Maintain incident reports and security logs.
• Provide a contact point for police and emergency services.
• Support staff in handling aggressive or disruptive individuals.
• Follow company policies, SOPs and safety requirements.

Skills

Strong communication

Computer literacy

Customer service

Independent worker

Education

South Australian Security Licence

First Aid Certificate HLTAID0003

National Police Clearance

Working with Children Check

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Front Desk Security Concierge - Part Time

About AG Security Group AG Security Group is South Australia's leading and largest privately‑owned security organisation, protecting Australians for more than 34 years. We are recognised for delivering a great customer experience, advanced technologies and innovative security solutions to government, utilities, critical infrastructure and commercial clients. The culture in our workplace is positive, supportive and sociable, where collaboration and innovation are recognised. Our team has built a great place to work, and together, we always strive to make it even better.

About the Opportunity We are seeking a confident and well‑presented Security Concierge Officer to be the welcoming face and security presence for a high‑profile client in the heart of Adelaide’s CBD. This is a key front‑line role that blends concierge‑style service with a strong focus on safety and support. Operating weekdays during business hours, you’ll be the first point of contact for clients and visitors, assist with day‑to‑day operations, and maintain an active security presence to ensure the site remains safe, secure, and professional at all times.

Success in this role requires strong computer literacy, excellent communication skills, and a calm, confident presence. You’ll be working closely with a diverse range of people, including individuals who may be experiencing personal or behavioural challenges. The ideal candidate will bring a balance of empathy, professionalism, and situational awareness to every interaction, offering both reassurance and authority as needed.

If you take pride in providing outstanding service, remain calm and confident under pressure, and are looking for a role where you can work independently while representing a respected organisation, this is the opportunity for you.

As a Security Concierge Officer, your day‑to‑day will include:

• Greeting clients and visitors warmly as they arrive, providing reassurance and clear directions
• Assist in managing appointments and daily site activity
• Monitoring and operating site security systems and the site security phone, while confidently using email, Microsoft Word, and Excel for communication, reporting, and documentation
• Conducting regular internal patrols and responding swiftly and professionally to any duress alarms or emergency events
• Maintaining detailed incident reports and security logs to support a proactive safety culture
• Assisting with alarm testing and responding to any activations with calm authority
• Reporting maintenance issues or site hazards promptly via established communication channels
• Providing a point of contact for police and emergency services responding to a security or other emergency incident
• Assisting agency staff with aggressive, disorderly, or violent persons
• Following AG Security Group's policies and procedures, work instructions, standard operating procedures and safety requirement

About you To succeed in this role, we would expect you to have the following credentials, capabilities and qualities:

• Current South Australian Security Licence
• Current South Australian Driver's Licence
• Current First Aid Certificate HLTAID0003
• Current National Police Clearance
• Current Working with Children Check
• Unrestricted work rights in Australia
• Strong computer literacy, including email, Microsoft Word, and Excel
• Excellent communication skills—both written and verbal
• Well-presented, punctual, and reliable
• Able to work independently while following structured routines
• Maintains a high standard of professional conduct at all times

Benefits and Perks

• A friendly and inclusive environment
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• We offer a great team and culture with a positive social atmosphere

AG Security Group is an equal opportunity employer. We value diversity and inclusion in our workplace.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.