Fraud & Scams Advisory Manager — Lead Change

PwC Australia; Sydney; On-site; AUD 140,000 - 220,000; Full time

Job summary

PwC Australia is seeking a Manager, Fraud & Scams Advisory to lead engagements that help organisations identify, assess, and mitigate fraud and scam risks. You will partner with executives to strengthen prevention capabilities while meeting AML/CTF obligations and broader operational risk expectations.

You will design target state frameworks, governances and operating models, and oversee controls implementation across customers, channels, and transactions.

Qualifications

• 5-8+ years’ experience in fraud, scam prevention, financial crime, risk advisory, consulting, banking or regulatory environments.
• Strong understanding of fraud risk management frameworks and controls.
• Experience leading fraud and scam related projects or programs.
• Strong stakeholder management and presentation skills.
• Experience with banking or financial services, payments and transaction fraud, scam prevention frameworks, operational risk management, fraud analytics and monitoring.
• Professional certifications such as CFE, CAMS/CAFS, CPA or CA.

Responsibilities

• Lead fraud and scam risk advisory engagements from planning through to delivery.
• Conduct fraud and scam risk assessments, control reviews, and maturity assessments.
• Design target state fraud and scam prevention frameworks, governance models, and operating models.
• Support clients to implement fraud and scam prevention controls across customers, channels, and transaction environments.
• Lead independent reviews of fraud and scam management programs and remediation activities.
• Advise clients on regulatory obligations, industry best practices, and emerging fraud and scam threats.
• Develop executive and Board-level reporting, papers, and recommendations.
• Undertake root cause analysis of fraud and scam events and identify opportunities for sustainable control enhancement.
• Support organizations in responding to regulatory reforms and translating regulatory requirements into practical business actions.
• Assess effectiveness of fraud and scam prevention controls across areas such as customer onboarding, identity verification, transaction monitoring, payment controls, customer protection processes, dispute and reimbursement management, and detection functions.
• Facilitate workshops with business, risk, technology, and operations teams to improve prevention, detection, response, and recovery capabilities.
• Support clients in leveraging analytics, AI, and technology-enabled solutions to enhance fraud and scam detection and prevention.
• Manage and coach associates and senior associates and lead workstreams and project teams across multiple client engagements.
• Review work products to ensure quality, technical accuracy, and commercial value.
• Support recruitment, development, and performance coaching of team members.
• Support business development activities including proposals, RFP responses, client presentations, and building trusted client relationships.

Skills

Fraud risk management

Project leadership

Stakeholder management

Banking/Payments

Fraud analytics

CFE

CAMS/CAFS

CPA/CA

Education

CFE

CAMS/CAFS

CPA/CA

Job description

PwC Australia is seeking a Manager, Fraud & Scams Advisory to lead engagements that help organisations identify, assess, and mitigate fraud and scam risks. You will partner with executives to strengthen prevention capabilities while meeting AML/CTF obligations and broader operational risk expectations.

You will design target state frameworks, governances and operating models, and oversee controls implementation across customers, channels, and transactions.